Taylor Oberle

• Operated waste collection vehicles to ensure timely service.
• Followed safety protocols during waste pickup and transportation.
• Communicated with other dispatchers to coordinate daily routes effectively.
• Provided customers with information regarding delivery times, routes, product availability, prices.
• Reported any accidents or incidents involving personal injury or property damage immediately.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Reported mechanical problems encountered with vehicles.
• Reported delays and accidents to the drivers through teams.
• De-escalated and resolved issues residents would have with service.

• Assisted customers by answering inquiries and resolving issues promptly.
• Processed customer orders using CRM software efficiently and accurately.
• Trained new team members on customer service protocols and systems.
• Processed customer phone calls to deliver timely solutions and maintain service standards.
• Crafted and delivered emails to effectively communicate solutions and boost customer engagement.
• Engaged with customers face-to-face to deliver exceptional service and resolve concerns promptly.

• Oversaw nightly cash drawer reconciliation to ensure accuracy and prevent discrepancies.

responsible for on duty employees

• Supervised team members to ensure efficient daily operations.
• Resolved customer complaints efficiently, enhancing customer satisfaction and loyalty.