Master of Arts - Communication Sciences & Disorders
Cleveland State University
Cleveland, OH05-2026
Taylor O'Brien
Cleveland,OH
Summary
Motivated and compassionate graduate student pursuing a Master's in Speech and Language Pathology, with a strong academic foundation in communication sciences and disorders. Eager to apply theoretical knowledge to practical settings, with a focus on assessment and treatment of speech and language disorders. Skilled in collaborating with multidisciplinary teams and working with diverse populations. Demonstrates excellent communication, problem-solving, and organizational skills, alongside a passion for helping individuals achieve improved speech and language abilities. Seeking opportunities to gain hands-on experience in clinical settings and contribute to the development of individualized therapy plans.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05.2021
Work History
Instructional Assistant
Orchard Park Academy
08.2022 - 01.2025
- Maintained diligent records for 15+ students
- Established rapport with students and parents by actively supporting students with their academic and behavioral needs
- Implemented general education teacher's classroom plan as a substitute and maintained a full classroom
- Utilized a variety of teaching methods based on the student's needs
- Communicated in-class issues with parents to develop a solution for a better learning environment and behavioral strategies
- Assisted kindergarten through eighth grade with holiday parties, lunch periods, recess, picture day, presentations, and experiments
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Autism Service Specialist/Team Leader
Bellefaire JCB
07.2021 - 08.2022
- Implemented appropriate behavior management techniques
- Trained and experienced in Individualized Service Plans
- Attended clinical round meetings with clinical coordinators, Board Certified Behavior Analysts, and other members of the clinical team
- Continued training and certification of physical management techniques
- First aid & CPR certified
- Monitored progress and documented health or behavioral status changes
- Documented Major Unusual Incident & Unusual Incident reports
- Supported clients with financial, behavioral, health, and daily living goals
- Provided individualized physical, visual, and verbal support for each client
- Assisted with daily hygiene and toileting needs based on client's needs
- Prepared meals for for clients
- Maintained a clean and sanitary environment for clients
- Built connection and trust with clients and their families.
- Transported individuals to and from day programs and ensured safety during transportation
- Received certification as a medication passer and properly administered medication to clients while maintaining accurate medication records
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time
Dog Handler
Cleveland Bed & Biscuit
10.2020 - 06.2021
- Administer medication as needed
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Filed Veterinarian records and other paperwork
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs
- Provided a safe environment for dogs by conducting thorough evaluations of each animal's temperament and behavior before handling them
- Processed transactions with customers
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression
- Contacted veterinarians for medical records of dogs vaccinations
- Safely and regularly take dogs outside to go to the bathroom
- Maintained accurate attendance of dogs
Dog Handler
Double Dog Day Care
01.2020 - 10.2020
- Filed Vet records and other paperwork
- Maintained an accurate log of transactions and attendance
- Safely and regularly took dogs outside to go to the bathroom
- Ensured a safe entrance and exit of both the pet and owner
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs
Gym Receptionist
Planet Fitness
08.2018 - 07.2019
- Operated the cash register
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns
- Enforced rules and held customers accountable for not following gym regulations
- Assessed staff needs and offered assistance with checking in patrons during busy times
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and gym members
- Supported personal trainers in scheduling appointments and managing client records, optimizing productivity within the team structure
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits
Cashier
Acme Fresh Market
09.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
Hostess
Moosehead Hoof & Ladder
05.2016 - 08.2016
- Maintained communication between management and all other employees to prevent issues in high volume situations
- Kindly greeted customers with friendly and professional conversation
- Created and maintained a well organized and presentable work space for clients to view upon entering
- Booked and confirmed reservations
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Tanning consultant
Tan Quest
03.2016 - 08.2016
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on health and safety of tanning facilities and procedures.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
Donut Maker
Spudnuts Donuts
08.2015 - 03.2016
- Presented with a positive outgoing personality that so that customer satisfaction came first
- Consistently completed all daily tasks in an orderly and precise fashion
- Showed solid leadership qualities and maintaining a clean place of business
- Always followed safety and staff guidelines ensuring quality products for all clients
- Resolved customer issues
- Collected and documented orders
- Operated the cash register
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production
Crew Member
Penn Station East Coast Subs
08.2014 - 06.2015
- Properly cleaned and sanitized complete workspace and designated areas such as restrooms and dining room
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Promoted a positive work environment through effective communication and teamwork among staff members
- Improved customer satisfaction by providing friendly and efficient service at the register
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
Skills
- Conflict Management
- Data Collection
- Research
- Animal Care
- Microsoft Office (eg, word, power point, excel)
- Time Management
- Leadership Skills
- Behavior Management
- Customer Service
- Individualized education plans
- Clinical documentation
- Patient advocacy
- Problem-solving
- Adaptability and flexibility
Certification
CPR/First Aid, Present
Additional Information - Professional Skills
- Customer service Expert
- Microsoft Office Expert
- Leadership Skills Advanced
- CPR Certified Advanced
- POS Advanced
- Microsoft PowerPoint Advanced
Timeline
Instructional Assistant
Orchard Park Academy
08.2022 - 01.2025
Autism Service Specialist/Team Leader
Bellefaire JCB
07.2021 - 08.2022
Dog Handler
Cleveland Bed & Biscuit
10.2020 - 06.2021
Dog Handler
Double Dog Day Care
01.2020 - 10.2020
Gym Receptionist
Planet Fitness
08.2018 - 07.2019
Cashier
Acme Fresh Market
09.2016 - 05.2017
Hostess
Moosehead Hoof & Ladder
05.2016 - 08.2016
Tanning consultant
Tan Quest
03.2016 - 08.2016
Donut Maker
Spudnuts Donuts
08.2015 - 03.2016
Crew Member
Penn Station East Coast Subs
08.2014 - 06.2015
CPR/First Aid, Present
Master of Arts - Communication Sciences & Disorders
Cleveland State University
Bachelor of Arts - Psychology
Kent State University
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