Taylor Ochoa
Vancouver
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bath & Body Works
07.2022 - 05.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Resolved customer concerns and complaints promptly, fostering positive relationships and loyalty.
- Participated in inventory management tasks, including stocking shelves and conducting counts.
- Learned product features and benefits to provide knowledgeable recommendations to customers.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front Desk Receptionist
LA Fitness
07.2020 - 03.2021
- Greeted and assisted visitors, creating a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for office personnel, optimizing time management.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
Express Clothing
07.2017 - 12.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Dental Assistant
Carrington College
Portland, OR07-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Conflict resolution
- Meeting deadlines
- Upselling
Timeline
Sales Associate
Bath & Body Works
07.2022 - 05.2023
Front Desk Receptionist
LA Fitness
07.2020 - 03.2021
Sales Associate
Express Clothing
07.2017 - 12.2018
Associate of Science - Dental Assistant
Carrington College
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