I enjoy time with my son and our family Taking our french bulldog, Henry on walks Laughing Watching TV shows Trying my hand at cooking Traveling
Taylor O’Laughlin
Tahlequah,OK
Summary
Willingness and eager to learn, possess a positive mindset, and strives to use my learned skills to benefit the company.
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
13
13
years of professional experience
Work History
Pre Authorization Specialist
Cherokee Nation
03.2025 - Current
- Processing prior authorization request
- Reviewing request upon different insurance plans/benefits
- Researching medical codes to insure correct procedure and coverage
- Logging patient information
- Verifying insurance coverage
- Collecting supporting documents to insure approval
- Utilizing communication skills while speaking with insurance companies
Audit Agent I Tax Commission
Cherokee Nation
07.2023 - Current
- Audit processed work for errors
- Verify valid driver license, insurance, and registration
- Make sure rates are correct and customers or entities have paid due amount
- Understanding standard operation procedures and familiar with regulations, fees, laws
- Print and prepare titles to be mailed out
- Answer phone from other Agents to assist in problem resolution in a quick and efficient manner
Clerk II Contract Health
Cherokee Nation
07.2022 - 01.2023
- Communicated with vendors for patient records
- Processed referrals and learned the system to do the proper research for the needed information
- Answered phones and directed patient or vendor accordingly
- Greeted patients upon arrival and checked them in
Waitress, Bartender
El Chico
09.2013 - 09.2019
- Ensured quality customer satisfaction with thorough communication skills and great knowledge of the company
- Successfully created a helpful/positive environment while being a team leader
- Oversaw opening & closing operations
- Managed/prepared inventory and ensured the quality of the customer’s experience
- Directed staff training & policy development
Host
El Chico
06.2012 - 09.2013
- Cultivated strong relationships with customers to provide a personal dining experience
- Acknowledged guest at entry and provided additional information about specials and services
Education
Marketing/Business major, Pre-health minor
Northeastern State University
Tahlequah, OKCosmetologist
Indian Capital Technology Center
Muskogee, OKSkills
- Claims management
- Prior authorization processing
- Effective communication skills
- Resource information
- Social services
- Teamwork
- Customer service
- Relationship building
- Documentation and reporting
- Attention to detail
- Insurance verification
- Data entry proficiency
Interests
Timeline
Pre Authorization Specialist
Cherokee Nation
03.2025 - Current
Audit Agent I Tax Commission
Cherokee Nation
07.2023 - Current
Clerk II Contract Health
Cherokee Nation
07.2022 - 01.2023
Waitress, Bartender
El Chico
09.2013 - 09.2019
Host
El Chico
06.2012 - 09.2013
Cosmetologist
Indian Capital Technology Center
Marketing/Business major, Pre-health minor
Northeastern State University
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