Taylor O'Neal

Travel Agent

Travelers

02.2018 - 10.2023

Arranged travel accommodations for groups, couples, executives, and special needs clients.
Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Streamlined booking processes for improved efficiency and reduced wait times for customers.
Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Followed up with customers to increase customer service with travel plans.
Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
Updated and maintained customer databases to increase customer retention.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Generated travel-related reports for clients to facilitate decision-making.
Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Implemented automated office systems, optimizing client, and data communications as well as records management.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Created promotional materials to increase visibility and attract larger market share.
Helped customers with passport and visa applications.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.
Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
Utilized travel planning software to efficiently manage bookings and itineraries.
Organized and facilitated travel information sessions, attracting potential clients and building community engagement.
Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
Conducted informative client consultations to understand travel needs and preferences, leading to tailored travel solutions.
Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
Leveraged social media platforms to promote travel deals, expanding client base and engagement.
Negotiated with suppliers to offer exclusive deals and promotions, adding value for clients.
Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
Developed strong relationships with vendors to secure best rates and amenities for clients.
Streamlined booking processes, reducing errors and improving efficiency.
Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
Increased repeat business with exceptional customer service and follow-up communication.
Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
Maintained accurate and up-to-date client records to enhance service delivery and personalization.
Implemented feedback system to gather client insights, driving improvements in service and satisfaction.
Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.

Summary

Overview

Work History

Travel Agent

Education

Associates In Business Management - Tourism And Travel Management

Skills

Languages

Timeline

Travel Agent

Associates In Business Management - Tourism And Travel Management

Similar Profiles

Jennifer ChoiJennifer Choi

Sean FoleySean Foley

SONIA BORATESONIA BORATE

Gregory SmithGregory Smith

Robert PetersenRobert Petersen