Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor ORourke

Peculiar,MO

Summary

Dynamic Shift Leader at Pizza Hut with a proven track record in team leadership and inventory management. Expert in resolving customer complaints and enhancing satisfaction through effective communication. Committed to enforcing health regulations and fostering a safe environment, resulting in improved operational efficiency and a positive team atmosphere.

Overview

4
4
years of professional experience

Work History

Shift Leader

Pizza Hut
Pleasant Hill, Missouri
08.2024 - Current
  • Supervised team members during shifts to ensure efficient operations.
  • Managed daily inventory levels and coordinated restocking as needed.
  • Trained new employees on operational procedures and safety protocols.
  • Adhered to all health code regulations while preparing food items for customers.
  • Implemented health and safety guidelines to promote a safe work environment.
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Customer Service Representative

Long Motor Corporation Truck
Lenexa, Kansas
12.2021 - 07.2023
  • Assisted customers with product inquiries and order tracking.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and returns using company software systems.
  • Maintained accurate records of customer interactions and transactions.
  • Educated customers on product features and benefits to improve satisfaction.
  • Handled cash transactions and managed point-of-sale equipment efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Diploma - Medical Assisting

Concorde Career College
Kansas City, MO
11-2025

GED -

Johnson County Community College
Overland Park, KS
12-2022

Skills

  • Inventory management
  • Customer service
  • Problem resolution
  • Health regulations
  • Team leadership
  • Effective communication
  • Policy enforcement
  • Positive attitude
  • Team motivation
  • Strategic thinking
  • Verbal and written communication
  • Safety processes and procedures
  • Problem-solving
  • Complaint resolution

Timeline

Shift Leader

Pizza Hut
08.2024 - Current

Customer Service Representative

Long Motor Corporation Truck
12.2021 - 07.2023

Diploma - Medical Assisting

Concorde Career College

GED -

Johnson County Community College

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