Summary
Overview
Work History
Education
Skills
Timeline
Manager

Taylor Ortiz

New Port Richey,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in office environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Manager

Flamestone Grill
New Port Richey, FL
02.2019 - 04.2020
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Organized special events such as conferences or training sessions for employees.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Receptionist

Dr. Vatsala Sastry M.D
Brooksville, FL
01.2018 - 01.2019
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Investigated and analyzed client complaints to identify and resolve issues

Office Assistant

DELGADO WEALTH MANAGEMENT
01.2017 - 12.2018
  • Develop client relationships through incoming calls and referrals
  • Organize client meetings with Advisers
  • Assist clients to resolve financial and non- financial customer inquiries
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Execute transactions promptly, and accurately responded to client requests and inquiries
  • Assist in retaining and growing the business by providing high quality customer service and offering products that enhance the customer's experience.

Host/office Assistant

GATORS DOCKSIDE
01.2016 - 12.2016
  • Meet with clients to coordinate group events
  • Provide all planning and details of events
  • Subject matter expert regarding menu options
  • Answer telephones and organize takeout orders
  • Work POS system and cash register; handle monetary transactions and credit card purchases
  • Consistently strive to create a harmonious environment through teamwork.

Education

High school diploma -

Marchman Technical Education Center
05.2012

Skills

  • Workforce Management
  • Staff Development
  • Contract Management
  • Operations Management
  • Business Development
  • Business Administration
  • Verbal and Written Communication
  • Salesforce Management

Timeline

Manager

Flamestone Grill
02.2019 - 04.2020

Receptionist

Dr. Vatsala Sastry M.D
01.2018 - 01.2019

Office Assistant

DELGADO WEALTH MANAGEMENT
01.2017 - 12.2018

Host/office Assistant

GATORS DOCKSIDE
01.2016 - 12.2016

High school diploma -

Marchman Technical Education Center

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Taylor Ortiz