Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Pacubas

Grand Junction,CO

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in complaint handling and payment processing. Leveraged strong interpersonal skills to enhance customer satisfaction, achieving a 95% positive feedback rate. Adept at building relationships and understanding customer needs, consistently delivering exceptional service and fostering loyalty through personalized interactions.

Overview

6
6
years of professional experience

Work History

Front End Customer Service Associate

Walmart
04.2023 - Current
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Processed transactions efficiently using point of sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to maintain organized product displays and ensure stock availability.
  • Resolved customer complaints swiftly, employing effective problem-solving techniques to restore satisfaction.
  • Educated customers on product features and benefits, facilitating informed purchasing decisions.
  • Adapted quickly to changing store policies and procedures, demonstrating flexibility in a fast-paced environment.
  • Participated in training sessions to improve service skills and stay updated on new products and promotions.
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Improved overall efficiency of the front end by suggesting process improvements to management.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted in training new team members, sharing best practices for providing excellent customer service.
  • Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Associate

CVS Pharmacy
04.2022 - 04.2023
  • Collaborated with team members to ensure optimal stock levels and product availability.
  • Supported inventory management by restocking shelves and performing regular audits.
  • Trained new associates on customer service best practices and operational procedures.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.

Beauty Advisor

Sally Beauty
12.2020 - 07.2021
  • Provided personalized beauty consultations to enhance customer satisfaction and product selection.
  • Educated customers on product usage, benefits, and application techniques for improved results.
  • Assisted in inventory management by restocking shelves and ensuring product availability.
  • Collaborated with team members to maintain a clean, organized store environment for optimal shopping experience.
  • Trained new staff on beauty products, store policies, and customer service standards to ensure consistency.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.

Customer Service Associate

Walgreens
09.2019 - 07.2020
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems to maintain smooth operations.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
  • Educated customers on promotions and loyalty programs, driving engagement and sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Courtesy Clerk

Albertsons
05.2019 - 07.2019
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of store shelves and aisles.
  • Bagged groceries carefully, ensuring customer satisfaction with service.
  • Monitored shopping area for safety hazards, reporting issues promptly.
  • Supported front-end operations by managing carts and baskets effectively.
  • Engaged with customers to enhance shopping experience through friendly service.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

Lincoln Way Central High School

Skills

  • Strong work ethic
  • Patience and resilience
  • Customer relationship building
  • Complaint handling
  • Data entry
  • Stress tolerance
  • Payment processing
  • Strong interpersonal skills
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Calm and professional under pressure
  • Computer skills
  • Understanding customer needs
  • Calm under pressure
  • Active listening
  • Money handling
  • Decision-making
  • Relationship building
  • Phone etiquette

Timeline

Front End Customer Service Associate

Walmart
04.2023 - Current

Customer Service Associate

CVS Pharmacy
04.2022 - 04.2023

Beauty Advisor

Sally Beauty
12.2020 - 07.2021

Customer Service Associate

Walgreens
09.2019 - 07.2020

Courtesy Clerk

Albertsons
05.2019 - 07.2019

Lincoln Way Central High School

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Taylor Pacubas