Epic
Taylor Pagliei
Surgery Scheduling Coordinator
Grandville,MI
Summary
Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Surgery Scheduling Coordinator
Spectrum Health Medical Group
Grand Rapids, MI
05.2021 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verify insurance coverage and obtain pre-authorizations.
- Check and collect payments.
- Educates patients about surgeries and provides treatment plan documentation.
- Responsible for complex patient problem solving
- Works closely with nurses, Physician's assistants, and doctors within the facility and outside resources to provide the best patient care
- Processes and enters urgent referral for emergency procedures
- Answers high volume calls and emails
- Coordinates surgical procedures with multiple hospitals and surgery centers
- Obtaining sufficient knowledge in procedure coding and the Epic production system
- Answers phone calls and messages for multiple physicians, outpatient medical facilities, scheduling appointments and handling patient inquiries.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Financial Coordinator & Sterilization Assistant
Zeeland Family Dentistry
Zeeland, MI
05.2020 - 05.2021
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Created and distributed reports on internal and external finances, audits and budgets.
- Entered, verified, and processed insurance
- Created and organized patient accounts and records
- Assisted patients with referrals and prescriptions
- Greeted patients
- Practiced infection control, sterilized instruments, and restocked clinical supplies
- Assisted other clinical staff members with room turnovers and periodontal charting
- Became one of the primary coordinators for multi-doctor dental office
- Managed coordination of in-office scheduling and appoint confirmations
- Created and managed Insurance predeterminations for patient treatment
- Posted EFT receivables, balanced checks and credit card batches,
- Became proficient in billing and coding
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
Internet Marketing Specialist
Coldwell Banker Hubbell Briarwood
Okemos, MI
10.2017 - 05.2020
- Strategized, executed and managed a variety of ad campaigns to market new listings from beginning to end
- Managed social media pages including Facebook and Instagram
- Designed marketing plans and ideas for the real estate team
- Filed and recorded referrals in Excel
- Aided in web design
- Helped with multitudes of various daily office tasks
Executive Administrative Assistant
Real Property Management Investment Solutions
Big Rapids, MI
07.2018 - 12.2019
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Entered, recorded, and filed bills
- Answered and responded to high volume phone calls, emails, and texts Managed schedules and set up showings
- Assisted Regional Manager in tasks both inside and outside of the office
- Supported business operations through administrative task
- Reception – cheerfully and professionally interacted with visitors, whether in person, via telephone, and/or email
- Gave tours at rental properties to prospective tenants
- Analyzed tenant ledgers and owner statements
Front Desk Receptionist
Cutters Point East
East Lansing, MI
01.2017 - 01.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided friendly, expedient service to customers in person, by phone, and in emails
- Managed stock
- Sold merchandise
- Organized appointments for staff
- Researched and implemented a new scheduling software system for the whole salon to transition stylists from all paper books to fully online scheduling
Retail Sales Associate
Belle Row Boutique
East Lansing, MI
01.2016 - 12.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Responded to telephone inquiries by providing quality service to customers and associates.
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Pioneered new accounts and maintained a strong, growing customer base.
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
- Aided in designing and executing a Fall fashion show for the boutique's Fall line
Education
Associate of Science - General Studies
Lansing Community College
Lansing, MI 08.2016 - 08.2018
Bachelor of Science - Health Care Systems Administration
Ferris State University
Big Rapids, MI 08.2018 - 12.2020
High School Diploma -
Haslett High School
Haslett, MI 08.2012 - 05.2016
Skills
Data Entry
Attention to Detail
Problem-Solving
Microsoft Office Software Proficiency
Flexible and Adaptable
Analytical and Critical Thinking
Multitasking Abilities
Conflict Resolution
Written Communication
PPE Compliance
Excellent Communication
Computer Skills
Organization and Time Management
Software
Microsoft Word
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Eaglesoft
Timeline
Surgery Scheduling Coordinator
Spectrum Health Medical Group
05.2021 - Current
Financial Coordinator & Sterilization Assistant
Zeeland Family Dentistry
05.2020 - 05.2021
Bachelor of Science - Health Care Systems Administration
Ferris State University
08.2018 - 12.2020
Executive Administrative Assistant
Real Property Management Investment Solutions
07.2018 - 12.2019
Internet Marketing Specialist
Coldwell Banker Hubbell Briarwood
10.2017 - 05.2020
Front Desk Receptionist
Cutters Point East
01.2017 - 01.2018
Associate of Science - General Studies
Lansing Community College
08.2016 - 08.2018
Retail Sales Associate
Belle Row Boutique
01.2016 - 12.2016
High School Diploma -
Haslett High School
08.2012 - 05.2016