Epic
Taylor Pagliei
Surgery Scheduling Coordinator
Grandville,MI
Summary
Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Surgery Scheduling Coordinator
Spectrum Health Medical Group
Grand Rapids, MI
05.2021 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verify insurance coverage and obtain pre-authorizations.
- Check and collect payments.
- Educates patients about surgeries and provides treatment plan documentation.
- Responsible for complex patient problem solving
- Works closely with nurses, Physician's assistants, and doctors within the facility and outside resources to provide the best patient care
- Processes and enters urgent referral for emergency procedures
- Answers high volume calls and emails
- Coordinates surgical procedures with multiple hospitals and surgery centers
- Obtaining sufficient knowledge in procedure coding and the Epic production system
- Answers phone calls and messages for multiple physicians, outpatient medical facilities, scheduling appointments and handling patient inquiries.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Financial Coordinator & Sterilization Assistant
Zeeland Family Dentistry
Zeeland, MI
05.2020 - 05.2021
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Created and distributed reports on internal and external finances, audits and budgets.
- Entered, verified, and processed insurance
- Created and organized patient accounts and records
- Assisted patients with referrals and prescriptions
- Greeted patients
- Practiced infection control, sterilized instruments, and restocked clinical supplies
- Assisted other clinical staff members with room turnovers and periodontal charting
- Became one of the primary coordinators for multi-doctor dental office
- Managed coordination of in-office scheduling and appoint confirmations
- Created and managed Insurance predeterminations for patient treatment
- Posted EFT receivables, balanced checks and credit card batches,
- Became proficient in billing and coding
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
Internet Marketing Specialist
Coldwell Banker Hubbell Briarwood
Okemos, MI
10.2017 - 05.2020
- Strategized, executed and managed a variety of ad campaigns to market new listings from beginning to end
- Managed social media pages including Facebook and Instagram
- Designed marketing plans and ideas for the real estate team
- Filed and recorded referrals in Excel
- Aided in web design
- Helped with multitudes of various daily office tasks
Executive Administrative Assistant
Real Property Management Investment Solutions
Big Rapids, MI
07.2018 - 12.2019
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Entered, recorded, and filed bills
- Answered and responded to high volume phone calls, emails, and texts Managed schedules and set up showings
- Assisted Regional Manager in tasks both inside and outside of the office
- Supported business operations through administrative task
- Reception – cheerfully and professionally interacted with visitors, whether in person, via telephone, and/or email
- Gave tours at rental properties to prospective tenants
- Analyzed tenant ledgers and owner statements
Front Desk Receptionist
Cutters Point East
East Lansing, MI
01.2017 - 01.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided friendly, expedient service to customers in person, by phone, and in emails
- Managed stock
- Sold merchandise
- Organized appointments for staff
- Researched and implemented a new scheduling software system for the whole salon to transition stylists from all paper books to fully online scheduling
Retail Sales Associate
Belle Row Boutique
East Lansing, MI
01.2016 - 12.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Responded to telephone inquiries by providing quality service to customers and associates.
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Pioneered new accounts and maintained a strong, growing customer base.
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
- Aided in designing and executing a Fall fashion show for the boutique's Fall line
Education
Associate of Science - General Studies
Lansing Community College
Lansing, MI 08.2016 - 08.2018
Bachelor of Science - Health Care Systems Administration
Ferris State University
Big Rapids, MI 08.2018 - 12.2020
High School Diploma -
Haslett High School
Haslett, MI 08.2012 - 05.2016
Skills
Data Entry
undefinedSoftware
Microsoft Word
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Eaglesoft
Timeline
Surgery Scheduling Coordinator
Spectrum Health Medical Group
05.2021 - Current
Financial Coordinator & Sterilization Assistant
Zeeland Family Dentistry
05.2020 - 05.2021
Bachelor of Science - Health Care Systems Administration
Ferris State University
08.2018 - 12.2020
Executive Administrative Assistant
Real Property Management Investment Solutions
07.2018 - 12.2019
Internet Marketing Specialist
Coldwell Banker Hubbell Briarwood
10.2017 - 05.2020
Front Desk Receptionist
Cutters Point East
01.2017 - 01.2018
Associate of Science - General Studies
Lansing Community College
08.2016 - 08.2018
Retail Sales Associate
Belle Row Boutique
01.2016 - 12.2016
High School Diploma -
Haslett High School
08.2012 - 05.2016
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