Summary
Overview
Work History
Education
Skills
Certification
Committees
Timeline
Generic

Taylor Paino

St Louis,MO

Summary

Experienced professional with a unique perspective as an artist and over a decade of managerial experience. Dedicated to serving others, Equipped with the skills to lead a team in designing and delivering impactful training and development programs that drive organizational success. With demonstrated success in creating engaging content and facilitating dynamic training sessions that align with company objectives and fostering a collaborative and diverse team environment while adapting to evolving business needs.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Acting Manager of Learning and Development & Training Specialist

Veterans Canteen Service
2024 - Current
  • Directs the Employee Development team and oversees VCS's integral Employee Training and Development program for over 2000 Employees Nationwide
  • Creates, arranges, and leads training sessions, workshops, presentations, and leadership development courses for employees and leaders both in the field and at the central office level
  • Oversees career development plans and succession planning strategies
  • Enables leadership and mentoring initiatives for professional growth within the organization
  • Monitors training systems (TMS) to ensure compliance within the organization and formulates strategies by analyzing reports for enhancements
  • Develops and manages awards and recognition programs which include performance awards, incentive awards, years of service, retirements, and beyond
  • Maintains the documents and facilitates the process of creating and updating company-wide VCS Directives and Standard Operating Procedures

Human Resource Specialist (RAC)

Veterans Canteen Service
2023 - 01.2024
  • Serves as the Reasonable Accommodation Coordinator and Subject Matter Expert to advise managers, supervisors, employees, applicants for employment, regarding laws, regulations, and procedures for allowing employees with disabilities to fully participate in the application process, perform essential job functions, and enjoy the benefits and privileges of employment
  • Coordinates with other areas of Human Resources offices, EEO Offices, and Office of General Counsel
  • Tracks and reports all request for accommodation packages and the disposition of those requests
  • Performs special projects as assigned such as facilitating agency-wide process implementation (i.e
  • EPerformance), project management, regulation compliance, data analysis, process improvement, and editing and formatting policy and procedure

Canteen Chief

Veterans Canteen Service
2019 - 2023
  • Starting in February 2019 as Assistant Canteen Chief in Minneapolis, MN Promoted to Canteen Chief in Iron Mountain, MI in July 2020
  • Promoted to Canteen Chief in Madison, WI in October 2021
  • Responsible for maintaining the important benefit to Veterans enrolled in VA's Health Care System by providing services essential to their comfort and well-being in a safe, clean, friendly, and reliable environment
  • Recruiting, hiring, training, and scheduling associates, as well as investing in their continued development and training
  • Manage all concept's inventory levels, ordering processes, vendors, personnel actions, policy adherence, and compliance with national initiatives
  • Track financial progress to ensure positive gain over last year
  • Maintain positive relationships with Medical Center leadership and employees to make sure that VCS is supporting the mission of the VA
  • Create a positive working environment for associates to continue to be one of the best places to work

Store Manager

Starbucks Coffee Company
2016 - 2019
  • Responsible for maintaining sales and profits, as well as managing a staff of 25
  • Educating and training staff members and scheduling their shifts
  • Supervising the ordering of product, inventory control, and merchandising Screening, interviewing, hiring, and training all job applicants and new hires
  • Ensuring compliance with all local, state, and federal regulations as well as Starbucks Standard
  • Crafting delicious beverages and providing sustenance to the masses with the highest level of customer service possible

Author Coordinator

Hillcrest Media Group
2014 - 2016
  • Provided customer support for authors making their way through the publishing process
  • Responsible for the distribution of eBooks to major online retailers and coordinated release through large distributors
  • Designing, formatting, and coding eBooks for worldwide distribution
  • Analyzing and improving processes to benefit the end user through feedback and collaboration

Education

Bachelor of Fine Arts - Photography

Minneapolis College of Art & Design
Minneapolis, MN
01.2013

Studied - Youth Development

North Central University
Minneapolis

Skills

  • Microsoft 365 Suite
  • Adobe Suite
  • Customer Service
  • Diversity Training
  • Staff Training and Development
  • Written/Verbal Communication
  • Policy Analysis & Writing
  • Project Management
  • Budget Creation and Analysis
  • Multimedia Content Creation
  • Workflow Organization
  • Lesson and Program Planning
  • EPerformance Admin
  • Instructional Design
  • TMS Domain Manager
  • Adult Learning Principles
  • Learning Management Systems
  • Strategic planning

Certification

  • ServSafe Manager
  • HRO White Belt Certified
  • Disability Awareness Certified (DEOMI)
  • Conflict Management Certified (DEOMI)
  • Disability Program Management Certified (DEOMI)
  • Training and Facilitation Certified (ATD)
  • Cloud LCMS Design Certified

Committees

  • VCS DEI Advisory Counsel
  • Madison VA DEI Committee
  • Madison VA Employee Whole Health & Wellness Committee

Timeline

Acting Manager of Learning and Development & Training Specialist

Veterans Canteen Service
2024 - Current

Human Resource Specialist (RAC)

Veterans Canteen Service
2023 - 01.2024

Canteen Chief

Veterans Canteen Service
2019 - 2023

Store Manager

Starbucks Coffee Company
2016 - 2019

Author Coordinator

Hillcrest Media Group
2014 - 2016

Bachelor of Fine Arts - Photography

Minneapolis College of Art & Design

Studied - Youth Development

North Central University

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Taylor Paino