Taylor Palmer
Miami,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Id Associate
Jackson Health System, Patient Access Services
06.2021 - 06.2023
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Verified visitor's identification and patient information in order to enter the hospital.
- Collaborated with hospital staff to enhance customer service experience by checking in patients and directing their next steps.
STOCK ASSOCIATE
ZARA
11.2019 - 04.2020
- Replenished inventory with focus on addressing customer needs
- Assisted customers based on currently available product, promotional and policy information
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Used RF scanner to pick items from bins and complete orders
- Handled cash transactions.
BARISTA & CASHIER
Coffeeshop
06.2018 - 01.2019
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
CUSTOMER SERVICE REPRESENTATIVE
Publix Super Markets
03.2014 - 10.2017
- Handled cash and Western Union transactions.
- Familiarized self with products offered in store, and ensured customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Maintained calm, helpful demeanor with upset customers to de-escalate stressful situations.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
Education
Associate of Arts - Psychology
Miami Dade College
Miami06.2019
Skills
- Spanish (Moderate - Conversational)
- Call Center Operations
- Account Management
- Customer Relations
Contact
- FLORIDA INTERNATIONAL UNIVERSITY, Miami, FL, Completed coursework towards International Relations, 06/2020
- MIAMI DADE COLLEGE, Miami, FL, Associate Psychology, 04/2020
Timeline
Id Associate
Jackson Health System, Patient Access Services
06.2021 - 06.2023
STOCK ASSOCIATE
ZARA
11.2019 - 04.2020
BARISTA & CASHIER
Coffeeshop
06.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
Publix Super Markets
03.2014 - 10.2017
Associate of Arts - Psychology
Miami Dade College
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