Taylor Palmer
Jackson,MS
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated at Conduent through exceptional problem-solving and active listening skills. Mastered customer relations and computer proficiency, significantly improving response times and dispute resolution. Achieved notable success in negotiating and maintaining positive client relationships, ensuring repeat business and heightened satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent
10.2021 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Property Manager
Byram Self Storage
08.2020 - 01.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Warranty Analyst
Asurion
06.2019 - 03.2020
- Served as point of contact between customers and internal departments during the investigation of complex or high-value claims.
- Implemented a system for tracking open claims more effectively, thereby reducing backlog and improving response times.
- Negotiated with suppliers and manufacturers for better warranty terms, reducing costs for the company.
- Issued customer new devices if received a defective device.
Retention Specialist
Comcast
10.2015 - 12.2016
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Certificate - Paralegal Studies
Hinds Community College
Raymond, MS12.2019
GED -
Morrison Adult Education
Jackson, MS12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
Timeline
Customer Service Representative
Conduent
10.2021 - 02.2024
Property Manager
Byram Self Storage
08.2020 - 01.2021
Warranty Analyst
Asurion
06.2019 - 03.2020
Retention Specialist
Comcast
10.2015 - 12.2016
Certificate - Paralegal Studies
Hinds Community College
GED -
Morrison Adult Education
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