Taylor Pankowski
Lebanon,CT
Summary
Self-motivated professional with a track record of willingly tackling diverse tasks in fast-paced environments. Dedicated to enhancing customer loyalty and providing efficient, friendly information for exceptional experiences. Skilled at greeting customers, fielding inquiries, and delivering top-notch service. Known for adaptability, strong work ethic, and quick learning.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
99 Restaurants
Norwich, CT
02.2024 - Current
- Adhered to all safety regulations set forth by the restaurant management team.
- Managed reservations, waitlists, and special requests for large parties.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Provided menus and answered questions about menu items and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Verified accuracy of orders before delivering them to customers' tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Grocery Clerk
Teds IGA
Hebron, CT
09.2022 - 09.2023
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Processed returns and exchanges in accordance with store policy.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Operated cash registers to process payments from customers.
Education
Sonography - Health Sciences
Manchester Community College
Manchester, CT07-2026
High School Diploma -
Lyman Memorial High School
Lebanon, CT07-2023
Skills
- Cash handling: Proficient in accurately counting, sorting, and managing cash transactions
- Customer Service: Skilled in providing exceptional customer service, addressing inquires, and resolving issues promptly and professionally
- Problem-solving: Proven ability to identify and resolve customer problems effectively and efficiently
- Teamwork: Collaborative team player, able to work harmoniously with coworkers to achieve common goals
- Communication: Strong verbal and written communication skills, demonstrated through effective interaction with customers, coworkers, and volunteers
- Calm during disorder: Ability to handle stressful situations calmly, does not let stress effect work outcome
- Cleanliness and sanitation: Has intelligence on strict policies regarding food and sanitation due to restaurant experience and is able to follow directions accordingly
- Computer Systems: Worked with registers and TOAST system to place orders, has knowledge in Google platforms as well
References
References available upon request.
Timeline
Restaurant Hostess
99 Restaurants
02.2024 - Current
Grocery Clerk
Teds IGA
09.2022 - 09.2023
Sonography - Health Sciences
Manchester Community College
High School Diploma -
Lyman Memorial High School
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