Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Parker

Lake Panasoffkee,FL

Summary

I am a multi-talented retail employee with a lot of experience in different careers. I have been described as a very positive person and extremely hard worker. I take serious integrity and pride in working efficiently; I guess you could say I am a bit of a perfectionist. I thrive on customer interaction and providing the very upmost customer service to enhance the customer shopping experience.

Overview

13
13
years of professional experience

Work History

Cashier Assistant

Costco
08.2022 - 07.2023
  • Provided help to members (customers) by unloading their shopping cart
  • Assist cashier by packing the member's items back into the shopping cart as the cashier rings
  • Greet members with a smile on my face and answer questions to improve their satisfaction.
  • Swept and mopped front end during end of shift
  • Clean breakroom at end of shift
  • Collect front-end trash at end of shift
  • Wipe down registers to maintain cleanliness
  • Put away misplaced/unwanted items (known as "go-backs), which includes running go-back carts while also looking for stray items in the entire warehouse at the same time.
  • Deliver high energy, positivity, friendly demeanor to the members and my coworkers.
  • Helped customer find specific products and answered questions
  • Look up inventory information in the computer for members, including checking stock at other nearby warehouses if we are out of stock of the item.
  • Worked and communicated closely with front-end staff to maintain efficiency and accuracy.
  • Assisted training new team members
  • Keep checkout area clean
  • Cleaned up any spills or broken items
  • Cross-trained in Cart Crew as well, and for this it is very important that we maintain a fast pace to prevent cart corals from overflowing and to ensure that there are enough shopping carts for members when they enter the warehouse.
  • Cross-trained in Member Services as well, which includes doing floor walks where temperatures of everything in the entire warehouse is taken (including food court, pharmacy, meat, freezer coolers, etc.) Working in Member Services also includes standing at the entrance door and documenting the number of members that enter each hour, and letting cart crew members know when a member needs assistance loading large and heavy items into their vehicle. I also check receipts at the exit door to ensure members are not overcharged or undercharged due to cashiers missing items in the cart.

Store Associate

ALDI
01.2022 - 08.2022
  • Trained to work all areas of the store
  • Extremely fast paced enviroment because there are usual only a handful of employees working at a time, which is why we are trained to work all areas of the store
  • Stock up to 4 pallets by myself in a shift
  • (Varies from Grocery pallets, freezer pallets, bread & pastries, meat pallet(s), cooler pallets, MDU)
  • Operate a motorized pallet jack
  • Operate a baler
  • Rotate stock
  • Run back-stock pallets
  • All of Aldi's products are displayed in "boxes" so we perform what is called "boxing" the store
  • Mid-day after customers have been shopping, we condense inventory and get rid of empty or nearly empty boxes
  • We use a boxing cart to collect the boxes and then put them in the baler
  • Work as a cashier every day, where we our speed is tracked because we have to maintain a certain speed / items per minute for efficiency
  • Every day we receive a "Cashier report" at the end of our shift
  • Required to have all produce codes memorized for efficiency
  • Aldi likes associates to maintain 3 seconds between customer transactions for efficiency
  • Perform price changes and print tags as needed
  • Run the "go-back" cart(s)
  • Assist with the cleaning of the store during closing shifts, which includes sweeping/mopping register areas, wiping down register belts, cleaning the bathrooms, taking out all of the trash, sweeping the entire store (includding pig mats), scrubbing the entire store using an auto-walk behind floor scrubber, and edge mopping the entire store
  • I was also recently asked by the store manager to assist with "special projects" requested by the district manager because they can rely on me to do the job right
  • Special projects thus far have included deep cleaning shelving units, with special attention to the wine area.

Customer Service Representative / Tech Support Chat Agent

04.2021 - 04.2022
  • Assist customers with troubleshooting issues with their accounts
  • Maintain a high level of professionalism
  • Fast typer
  • Work up to 2 chats at a time, so I must multi-task
  • Must display a high level of empathy and use soft skills
  • Receive positive surveys from customers.

Office Staff

T&D Pool & Spa Service
01.2021 - 04.2021
  • Successfully take in all phone calls from home owners who have pool service and assist them as needed or by directing their call to the correct department
  • Complete work tickets where I call the homeowner to get approval if their technician reports that they need a new part for their pool, or a special service is needed
  • Help with the route scheduling as needed.

Store Manager

T&D Patio & Pool
03.2020 - 10.2020
  • Upon the previous manager's retirement due to the pandemic, I became store manger and ran the store by myself for 7 months up until the owner had to close this store
  • Successfully assisted all of the customers in the store every single day by myself, some days doing 50+ water tests and giving advice, selling spa(s), pulling spa permits, answering the phone, stocking shelves, etc
  • Worked as late as I had to to ensure I got enough inventory/product ordered that evening and that I could meet permit deadlines
  • For 7 months, I managed that entire store by myself and didn't have one customer complain the entire time
  • It improved my customer service skills, efficiency, and multi-tasking incredibly, while it also made me a much stronger employee.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Opened and closed the store every day
  • Updated and maintained store signage and displays.

Sales Associate/Customer Service

T&D Patio & Pool
02.2014 - 03.2020
  • Perform water tests (store averaged 35 per day, while some days doing 60+) in-store for the customer and aid them in how to care for their pool/spa with my advice/knowledge from simple pH balancing, to complicated algae/phosphate treatments that need to be done by following very specific, exact instructions. (Essentially, it was like I was "training" the customer how to professionally care for their own pool/spa.)
  • Sold any chemicals or equipment needed for the pool/spa via POS system
  • Answered the phone
  • BioGuard Chemistry Certified
  • Sold many "big-ticket" items, such as portable spas (Bullfrog Spas, Viking Spas, etc) and grills
  • (Big Green Egg,
  • GMG, etc.)
  • Insured customer satisfaction by always greeting the customer happily with a smile and doing everything I could to assist the customer
  • I received many compliments from my customers regarding my customer service
  • Only 2 employees worked at this store, which was myself and the store manager at the time
  • Ordered inventory for the store as needed to keep products in-stock when the manager was busy or not at work that day
  • Received inventory for store and stocked shelves with inventory/chemicals weighing up to 50lbs
  • Pulled permits for portable spas as needed
  • Assisted with computer troubleshooting as well as website management/design
  • Help customers troubleshoot pool/spa problems
  • Successfully managed every aspect of entire store alone when store manager was absent or on vacation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged with customers in a friendly and professional manner
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Collected payments and provided accurate change.

Pool Technician

T&D Pool & Spa Service
05.2012 - 05.2013
  • Serviced 15-22 pools/spas every day
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Assisted with new employee training by educating staff on policies and procedures.
  • Manage travel and service time efficiently.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.

Grass Cutter, T&D Concrete
06.2010 - 05.2012
  • Successfully maintained the grass on 2 farms during the summer in high school (40+ hours per week) by myself, and also assisted in with these farms part-time during the school years in high school.

Education

Leesburg High School

Skills

  • Multi-Tasker
  • Hard-working
  • Patient
  • Empathetic
  • Very flexible
  • Relationship Building
  • POS Systems
  • Basic Math
  • Loading and Unloading
  • Product Runs
  • Merchandise Restocking
  • Till Balancing
  • Customer Service
  • Product Scanning
  • Pricing and Markdowns
  • Phone Skills
  • Cash Handling
  • Honest and Ethical
  • Policies and Procedures
  • Inventory Stocking
  • Cash Register Operations
  • Honest and Dependable
  • Problem-Solving
  • Line Management
  • Store Cleaning
  • Perfect balance of friendliness, outgoing, positivity, and professionalism
  • I get along with all coworkers very well I can adjust my personality to work with anybody so we make a efficient team

Timeline

Cashier Assistant

Costco
08.2022 - 07.2023

Store Associate

ALDI
01.2022 - 08.2022

Customer Service Representative / Tech Support Chat Agent

04.2021 - 04.2022

Office Staff

T&D Pool & Spa Service
01.2021 - 04.2021

Store Manager

T&D Patio & Pool
03.2020 - 10.2020

Sales Associate/Customer Service

T&D Patio & Pool
02.2014 - 03.2020

Pool Technician

T&D Pool & Spa Service
05.2012 - 05.2013

Grass Cutter, T&D Concrete
06.2010 - 05.2012

Leesburg High School

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Taylor Parker