Taylor Parrish
Sonora,CA
Summary
Decisive leader with good planning and organizational skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Cage Manager
Chicken Ranch Casino
Jamestown, CA
06.2022 - Current
- Trained new staff in proper handling of money, balancing of drawers, and security protocols.
- Verified accuracy of daily paperwork related to gaming activities such as jackpots, fills, credits, transfers and other transactions.
- Provided guidance to team members regarding Gaming Commission regulations, Title 31 requirements, AML and KYC policies.
- Processed large cash payouts within established limits while adhering to strict safety protocols.
- Coordinated with other departments on special projects or initiatives involving the Cage area.
- Communicated effectively with management team about any issues that arise within the Cage area.
- Managed inventory levels of chips and tokens in order to meet customer demands.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Established work schedules and station arrangements for daily shifts.
- Supervised daily operations of the cage, including cashiering and credit transactions.
- Developed and implemented strategies for improving customer service standards.
- Investigated suspicious transactions according to company policy and local laws.
- Maintained accurate records of all financial transactions, ensuring compliance with internal policies and procedures.
- Developed strong working relationships with internal departments and external stakeholders.
- Prepared reports, correspondence, memos, presentations, spreadsheets and other documents as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Insurance Agent
Mutual of Omaha
Concord/Sacramento, CA
05.2021 - 05.2022
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
Senior Universal Banker
Bank of the West
Modesto, CA
08.2018 - 04.2021
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed daily cash balancing and operated ATMs.
- Achieved or exceeded personal sales goals on consistent basis.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Relationship Banker
Bank of the West
Modesto, CA
01.2015 - 02.2018
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Compiled information on new accounts, entering into computers and filing related forms and other documents.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Associate Manager
BBVA Compass Bank
Modesto, CA
01.2013 - 01.2015
- Supplied tellers with coin and currency.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Managed and balanced cash vault, audits and general ledger accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Examined checks for identification and endorsement.
- Reported daily averages and shortages to operations department.
Bank Teller
BBVA Compass Bank
Escalon, CA
01.2012 - 01.2013
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education
High School Diploma -
Johansen High School
Modesto05.2011
Some College (No Degree) - Business
Modesto Junior College
ModestoSkills
- Team Training and Development
- Verbal and Written Communication
- Open flexibility
- Critical Thinking
- Problem Solving
- Managing a large team
- Money handling
- Asset Protection
- Compliance Training
- Finance
- Employee Performance Reviews
- Interpersonal Skills
- Decision-Making
Timeline
Cage Manager
Chicken Ranch Casino
06.2022 - Current
Insurance Agent
Mutual of Omaha
05.2021 - 05.2022
Senior Universal Banker
Bank of the West
08.2018 - 04.2021
Relationship Banker
Bank of the West
01.2015 - 02.2018
Associate Manager
BBVA Compass Bank
01.2013 - 01.2015
Bank Teller
BBVA Compass Bank
01.2012 - 01.2013
High School Diploma -
Johansen High School
Some College (No Degree) - Business
Modesto Junior College
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