Taylor Paulson
Kearns
Summary
Dynamic professional with a proven track record at Marriott Vacations Worldwide, excelling in relationship building and analytical thinking. Adept at tailoring solutions to client needs, fostering loyalty, and enhancing service delivery. Recognized for problem-solving abilities and effective communication, driving client satisfaction and retention in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Vacation Ownership Advisor
Marriott Vacations Worldwide
03.2018 - Current
- Manage timeshares/Book vacations
- Assisted in research and analysis of client needs to provide tailored advice.
- Collaborated with team members to develop strategic recommendations for clients.
- Supported the implementation of solutions by tracking progress and providing feedback.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and active listening skills
Receptionist Administrator
Alcor Animal Hospital
05.2017 - 03.2018
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between veterinarians, staff, and pet owners to facilitate seamless service delivery.
- Maintained accurate medical records and updated client information in the electronic health record system.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Receptionist
Aspen Dental
10.2016 - 05.2017
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted patients with check-in procedures, ensuring a smooth onboarding experience.
- Maintained accurate patient records and updated information in electronic health systems.
- Collaborated with team members on daily tasks, fostering a cooperative workplace culture.
- Organized front desk operations, contributing to a welcoming environment for patients.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Childcare Teacher
Kidzone Childcare Center
05.2012 - 10.2015
- Designed and implemented age-appropriate lesson plans to enhance children's cognitive development.
- Fostered a supportive learning environment promoting social skills and emotional growth among students.
- Collaborated with parents to address individual needs, ensuring effective communication and progress tracking.
- Mentored junior staff in classroom management techniques and best practices in childcare education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Gathered materials and resources to prepare for lessons and activities.
Education
Cosmetology
Pittsfield High School
Pittsfield, MA05-2014
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
Timeline
Senior Vacation Ownership Advisor
Marriott Vacations Worldwide
03.2018 - Current
Receptionist Administrator
Alcor Animal Hospital
05.2017 - 03.2018
Receptionist
Aspen Dental
10.2016 - 05.2017
Childcare Teacher
Kidzone Childcare Center
05.2012 - 10.2015
Cosmetology
Pittsfield High School
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