Microsoft Office
Taylor Pellman
General Manager
Longview,WA
Quote
"Whatever you choose to do, leave tracks. That means don’t do it just for yourself. You will want to leave the world a little better for your having lived."
Ruth Bader Ginsburg
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
Certified Home Care Aide
Consumer Direct Care Network
Longview, WA
09.2019 - Current
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Relationship Banker
Bank Of America
Longview, WA
09.2019 - 04.2022
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Continually boosted branch satisfaction score and revenue by 15% by consistently meeting all monthly and quarterly sales goals
Store Manager
Metro By T-Mobile
Longview, WA
04.2017 - 05.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets, increasing sales by 20%.
- Documented and resolved inadequate training programs, which led to consistent customer satisfaction scores of 95% or higher and increased sales goal achievement.
Assistant Store Manager
Sprint
Longview, WA
03.2016 - 04.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence, significantly increasing customer satisfaction ratings.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Streamlined inventory operations and budgeted effectively to decrease spending 20%.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets, resulting in decreased amount of lost sales due to lack of product.
Person in Charge
Fred Meyer
Longview, WA
06.2014 - 03.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensively and consistently.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed team of 3-7 staff members
Education
High School Diploma -
Rainier High School
Rainier, OR 09.2009 - 06.2013
Skills
Client account management
Budget administration
Verbal and written communication
Operations management
Policies and procedures
Inventory management
Microsoft Office experience
Staff training/development
Creative merchandising
Key Performance Indicators
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Suite
Timeline
Certified Home Care Aide
Consumer Direct Care Network
09.2019 - Current
Relationship Banker
Bank Of America
09.2019 - 04.2022
Store Manager
Metro By T-Mobile
04.2017 - 05.2019
Assistant Store Manager
Sprint
03.2016 - 04.2017
Person in Charge
Fred Meyer
06.2014 - 03.2016
High School Diploma -
Rainier High School
09.2009 - 06.2013