Taylor Pepe
Bridgeport,CT
Summary
Highly skilled professional with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in problem-solving, community liaison, and empathetic customer service. Known for excellent interpersonal communication and strong focus on achieving objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Diversion Specialist
Beth-El Center
01.2025 - Current
- Assess individuals who call 211 seeking housing assistance or are in crisis.
- Provide resources for as basic needs, behavioral health referrals, employment assistance, housing and any other resources requested.
- Divert individuals who are seeking shelter to find alternative solutions for stable housing.
- Problem solve with clients to avoid becoming homeless or going into shelter.
- Collaborated with multidisciplinary teams to address client needs and improve service effectiveness.
Assistant Director of Transitional Housing
Recovery Network of Programs
07.2024 - 01.2025
- Responsible for oversight of day to day activities within the Men's Transitional Housing Program.
- Supervised staff by utilizing effective management techniques including scheduled supervision meetings, check-ins, and auditing of files/work materials.
- Mediated and resolved resident conflicts that arise in accordance with policy and procedures.
- Ensured program compliance with regular audits, evaluation of work assignments, and meetings with program monitor.
- Collaborated with the Program Director on quality improvement and long-range planning of program goals.
Housing Program Supervisor/Case Manager
Catholic Charities
03.2022 - 07.2024
- Ensured program effectiveness through files reviews, evaluation of program metrics, and weekly staff supervision to troubleshoot client/program issues as they arose.
- Developed and maintained strong relationships with community resources and partner agencies to enhance client support and access to services.
- Facilitated weekly team meetings, attend regular CAN leadership meetings, and ensure team members are provided with up-to-date housing policies and program information.
- Provided direct case management and housing coordination services to a caseload of high-needs clients.
- Conducted regular assessments of client needs through Service Plans, detailed case notes, and consistent documentation of client progress.
Rapid-Rehousing Case Manager
Inspirica
10.2020 - 05.2022
- Coordinated with landlords and local housing providers to secure safe and affordable housing options for clients
- Manage a caseload of clients experiencing homelessness, conducting comprehensive assessments and developing individualized services plans
- Provided ongoing case management and support services to clients to ensure successful transition to permanent housing
- Ensured clients maintain stable housing through budgeting assistance, referrals to employment services, home visits, and addressing conflicts with landlords/property managers.
SSVF Case Manager/Housing Specialist
Columbus House
10.2019 - 10.2020
- Monitored and assisted SSVF veterans' household progress towards housing goals, making adjustments to plans as needed to promote long-term housing stability.
- Identified housing options and assisted with securing affordable housing within 90 days of program entry.
- Monitored client progress while maintaining updated files and completing all appropriate documentation in accordance with program requirements.
- Provided housing coordination services for clients at the Columbus House Shelter by collaborating with case managers and connecting clients to safe, affordable housing options.
Direct Support Staff
All Pointe Care
06.2018 - 10.2020
- Provided one-on-one support to individuals with developmental disabilities in daily living activities such as meal preparation, personal hygiene, and household chores.
- Assisted clients in implementing individualized plans to achieve personal goals, address target behaviors, and increase independence.
- Maintained accurate documentation of client progress, behavior incidents, and daily activities as per program standards.
Housing Specialist
Community Health Resources
04.2019 - 10.2019
- Developed individualized housing plans for clients, including goal-setting, action steps, and measurable outcomes.
- Provided ongoing support and case management to ensure housing stability and successful tenancy
- Educated clients on tenant rights and responsibilities and liaised with landlords to troubleshoot issues.
- Connected clients to local community resources and made referrals to collaborating agencies.
Case Manager
Continuum of Care
11.2018 - 04.2019
- Advocated for clients with agencies and service providers to minimize barriers to clients receiving needed services.
- Created individualized service plan goals that encouraged clients to improve independence, housing stability, and personal growth.
- Followed up with referrals to ensure that clients received and access necessary services in a timely manner.
- Recorded and maintained appropriate and updated documentation in accordance to program standards.
Job Coach
Goodwill of Southern New England
12.2016 - 11.2018
- Developed on-the-job training strategies for individuals with developmental disabilities and implement direct instruction for consumers on the work site.
- Provided assistance specific skill training, adjustment to the work environment, and appropriate social interaction with co-workers and supervisors.
- Assisted and monitor to ensure programs are achieving outcome goals and individual client goals were being met.
- Ensured that documentation for consumer’s progress was completed according to procedural guidelines.
Psychiatric Technician
Northern Virginia Mental Health Institute
03.2015 - 03.2016
- Provided direct care and support to individuals with mental health disorders in a psychiatric facility
- Assisted in monitoring and documenting patient behaviors, vital signs, and responses to treatment interventions
- Collaborated with multidisciplinary team members to develop and implement individualized treatment plans
- Demonstrated empathy, patience, and a non-judgmental approach in working with patients during crisis situations
Education
Bachelor of Science - Psychology
New England College
Henniker, NH05.2014
Skills
- Time management
- Communication skills
- Analytical thinking
- Collaboration
- Management Experience
- Community Outreach
- Documentation management
- Expert problem solving
- Customer relations
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Diversion Specialist
Beth-El Center
01.2025 - Current
Assistant Director of Transitional Housing
Recovery Network of Programs
07.2024 - 01.2025
Housing Program Supervisor/Case Manager
Catholic Charities
03.2022 - 07.2024
Rapid-Rehousing Case Manager
Inspirica
10.2020 - 05.2022
SSVF Case Manager/Housing Specialist
Columbus House
10.2019 - 10.2020
Housing Specialist
Community Health Resources
04.2019 - 10.2019
Case Manager
Continuum of Care
11.2018 - 04.2019
Direct Support Staff
All Pointe Care
06.2018 - 10.2020
Job Coach
Goodwill of Southern New England
12.2016 - 11.2018
Psychiatric Technician
Northern Virginia Mental Health Institute
03.2015 - 03.2016
Bachelor of Science - Psychology
New England College