Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Peterson

Suitland,MD

Summary

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Lead Case Manager

Coalition for the Homeless
10.2023 - Current
  • Advocate for clients' needs at all levels of the organization, promoting positive change in service delivery models.
  • Assist clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
  • Collaborates with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
  • Improves case documentation accuracy by implementing efficient record-keeping systems and procedures.

Data Assistant

Wake County Health & Human Services
07.2022 - 10.2023
  • Coordinated data collection, evaluation, and tracking efforts for fiscal and programmatic compliance, utilizing the Wake County and State of North Carolina's systems.
  • Ensured data integrity by conducting regular audits and correcting any discrepancies found.
  • Established clear lines of communication with peers and supervisors, fostering an environment conducive to collaboration on important tasks related to maintaining accurate databases.
  • Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
  • Worked closely alongside senior data analysts in the completion of various ad-hoc projects, providing critical support as needed throughout each project''s lifecycle.

Child Protective Services Worker - Intern

Wake County Health & Human Services
08.2021 - 05.2023
  • Contributed to team effectiveness by sharing insights during staff meetings, trainings, and supervisions sessions.
  • Facilitated successful reunification by closely monitoring progress and adjusting case plans as needed.
  • Enhanced child safety by conducting thorough investigations and assessments of reported abuse and neglect cases.
  • Upheld professional standards by adhering to agency policies, state regulations, and ethical guidelines throughout all aspects of the job role.
  • Collaborated with multidisciplinary teams to develop comprehensive case plans for at-risk children and families.

Employment Specialist

Community Connections
11.2019 - 08.2021
  • Explored with the employer, client, and other community resources available alternatives for addressing client barriers and focusing on job retention.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Developed and fosters professional relationships with employers, placement agencies, and temporary agencies to ensure consistent contact for job leads within the community.
  • Established strong relationships with local employers to match clients with suitable job opportunities.

Co-Manager

Windsor Fashions
02.2017 - 11.2019
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Marketed merchandise by studying advertising, sales promotion, and displayed plans; analyzed operating, and financial statements for profitability ratios.
  • Maintained store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

Data Entry and Clerical Support Intern

Prince Georges County Social Services
06.2015 - 08.2015
  • Gathered valuable customer feedback through surveys and direct communication, informing strategy adjustments for improved results.
  • Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
  • Showcased versatility in adapting quickly to new software tools introduced into the work environment as part of continuous improvement efforts.
  • Worked effectively in fast-paced environments.

Education

Master of Social Work -

North Carolina Central University
Durham, NC
08.2021 - 05.2023

Bachelor of Science - Psychology

Morgan State University
Baltimore, MD
08.2014 - 05.2018

Skills

  • Client advocacy
  • Analytical thinking
  • Crisis intervention
  • Case documentation
  • Teamwork and collaboration
  • Trauma-informed care
  • Documentation skills
  • Safety practices
  • Written and verbal communication
  • Client needs assessments

Accomplishments

Child Welfare Education Collaborative

Timeline

Lead Case Manager

Coalition for the Homeless
10.2023 - Current

Data Assistant

Wake County Health & Human Services
07.2022 - 10.2023

Master of Social Work -

North Carolina Central University
08.2021 - 05.2023

Child Protective Services Worker - Intern

Wake County Health & Human Services
08.2021 - 05.2023

Employment Specialist

Community Connections
11.2019 - 08.2021

Co-Manager

Windsor Fashions
02.2017 - 11.2019

Data Entry and Clerical Support Intern

Prince Georges County Social Services
06.2015 - 08.2015

Bachelor of Science - Psychology

Morgan State University
08.2014 - 05.2018

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Taylor Peterson