Taylor Peterson
Suitland,MD
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
8
8
years of professional experience
Work History
Lead Case Manager
Coalition for the Homeless
10.2023 - Current
- Advocate for clients' needs at all levels of the organization, promoting positive change in service delivery models.
- Assist clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Collaborates with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Improves case documentation accuracy by implementing efficient record-keeping systems and procedures.
Data Assistant
Wake County Health & Human Services
08.2021 - 10.2023
- Optimized storage solutions for large datasets, resulting in better system performance and reduced lag times.
- Ensured data integrity by conducting regular audits and correcting any discrepancies found.
- Established clear lines of communication with peers and supervisors, fostering an environment conducive to collaboration on important tasks related to maintaining accurate databases.
- Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
Employment Specialist
Community Connections
11.2019 - 08.2021
- Explored with the employer, client, and other community resources available alternatives for addressing client barriers and focusing on job retention.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Developed and fosters professional relationships with employers, placement agencies, and temporary agencies to ensure consistent contact for job leads within the community.
- Established strong relationships with local employers to match clients with suitable job opportunities.
Co-Manager
Windsor Fashions
02.2017 - 11.2019
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Marketed merchandise by studying advertising, sales promotion, and displayed plans; analyzed operating, and financial statements for profitability ratios.
- Maintained store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
Education
Master of Social Work -
North Carolina Central University
Durham, NC05-2023
Skills
- Customer service
- Highly adaptable
- Effective problem solving
- Telephone etiquette
- Hospitality
- Multitasking and organization
Timeline
Lead Case Manager
Coalition for the Homeless
10.2023 - Current
Data Assistant
Wake County Health & Human Services
08.2021 - 10.2023
Employment Specialist
Community Connections
11.2019 - 08.2021
Co-Manager
Windsor Fashions
02.2017 - 11.2019
Master of Social Work -
North Carolina Central University
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