Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Petty

Nashville,TN

Summary

Motivated Quality Assurance Specialist committed to maintaining high standards of quality and precision. Experienced in managing multiple projects, analytical skills and attention to detail. Adept at developing and implementing efficient cross-collaborative protocols to align all regions with stakeholder standards.

Overview

7
7
years of professional experience

Work History

Quality Assurance Specialist

TikTok
02.2021 - Current


  • Developed & implemented quality framework aligned with business needs for various of departments (Quality, Verification, Creator Fund/Support, Account Inquiry).
  • Conducted comprehensive assessments to measure individual performance. Evaluated effectiveness of company policies & procedures—, ensuring overall compliance and stakeholder standards.
  • Developed monthly, end-of-quarter statistical KPI reports for leadership and quality team.
  • Collaborations with management to provide training on improved processes and assist with creation of quality training.
  • Bi-weekly meetings to Identify and recommend improvements to policies, processes & systems (SLA).
  • Conducted quality assessments encompassing complex policies and workflow processes for the US Privacy Operations Team
  • Track/flag trends and patterns within assessments and cascade back to Quality Insights Manager.
  • Conduct comprehensive post root cause analyses on HLA escalations using both quantitative and qualitative research methods.

BENEFITS ADMINISTRATOR

Conduent
02.2020 - 01.2021
  • Assisted with enrollment for 410k, dependents/beneficiaries, life insurance and benefit coverage
  • Reviewed benefits paperwork for accuracy and completeness
  • Calculated deductions and disability payments
  • Located providers for employee medical, dental and life
  • Expedited benefit delivery by establishing working relationships with benefit providers.

CUSTOMER SERVICE ASSOCIATE

Spectrum Mobile
10.2019 - 12.2019
  • Handled billing, client account management, adding/removed services and assisted with troubleshooting of devices
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

GO LIVE SUPPORT

Epic Health Services - Traveling Consultant
10.2017 - 06.2019
  • Developed clinical programming and provided clinical supervision assisting with defining and attaining fiscal targets
  • Supported providers to ensure a proper documentation of pre-op and discharge procedures
  • Trained physicians on proper navigation through the epic hyperspace
  • Assisted other clinician with their workflow and how to properly go through their daily routines within Epic Systems
  • Analyzed and evaluated training effectiveness and program outcomes
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.

Education

High School Diploma -

Central Academy of Excellence

Skills

  • Project Management
  • Peer Coaching
  • Process Implementation
  • Data Entry
  • Team Collaboration
  • Root Cause Analysis
  • System Integration Testing
  • API testing
  • Database testing
  • Product Development
  • Internal Audits

Timeline

Quality Assurance Specialist

TikTok
02.2021 - Current

BENEFITS ADMINISTRATOR

Conduent
02.2020 - 01.2021

CUSTOMER SERVICE ASSOCIATE

Spectrum Mobile
10.2019 - 12.2019

GO LIVE SUPPORT

Epic Health Services - Traveling Consultant
10.2017 - 06.2019

High School Diploma -

Central Academy of Excellence

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Taylor Petty