Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Taylor Pillsbury

Burlington

Summary

Dynamic Senior Fulfillment Project Manager at Mamava with a proven track record in process improvement and cross-functional project management. Expert in optimizing CRM systems and enhancing user adoption, driving operational efficiency. Passionate about fostering stakeholder communication and implementing data-driven solutions to elevate fulfillment performance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Fulfillment Project Manager

Mamava
Burlington
01.2026 - Current
  • Lead continuous improvement initiatives by analyzing fulfillment workflows, identifying process gaps, and implementing solutions that improve operational efficiency and consistency.
  • Optimize CRM workflows, internal systems, and data integrations to improve reporting accuracy and operational efficiency.
  • Create and maintain dashboards, templates, and tracking tools used to monitor KPIs, production progress, and fulfillment performance.
  • Partner with Operations, Customer Success, and Technology teams to implement ERP and CRM system enhancements, supporting user adoption and process standardization.
  • Support metric-driven decision making through reporting and operational analysis.
  • Facilitate communication across Operations, Customer Success, Manufacturing, and Leadership teams to ensure alignment on process changes, project milestones, and operational priorities.

Fulfillment Project Manager

Mamava
Burlington
07.2024 - Current
  • Oversee all aspects of order fulfillment from purchase order to delivery of Mamava pods.
  • Partner with Operations, Logistics, and Customer Success teams to ensure customer expectations and internal workflows align.
  • Support implementation of system and process improvements by identifying workflow inefficiencies, documenting requirements, and coordinating operational readiness activities.
  • Create and maintain CRM templates, dashboards, and tracking tools to monitor KPIs and production progress.
  • Facilitate communication with customers and vendors, ensuring order accuracy and timely fulfillment.
  • Collaborate cross-functionally with external manufacturers, installation teams, and internal leadership to resolve challenges and improve efficiency.
  • Own creation, maintenance, version control, and distribution of SOPs, work instructions, and process documentation to support operational consistency and employee enablement.

Customer Service Associate

Mamava
Burlington
10.2022 - 07.2024
  • Managed service tickets and communicated with customers via phone, email, and CRM Service Hub.
  • Ordered and tracked replacement parts, maintained documentation, and ensured accurate billing.
  • Supported customers with self-service installations and troubleshooting.
  • Collaborated across departments to identify service process improvements, enhance customer experience, and support operational change initiatives.

Customer Service Representative

OnLogic
South Burlington
07.2020 - 10.2022
  • Begin a high level sales qualification process to efficiently identify opportunities to drive down the sales funnel by escalating leads.
  • Collaborate internally to generate quotes, investigate lead times, book orders, and advocate for customer projects.
  • Maintain a thorough knowledge of product portfolio and technical knowledge to make appropriate product recommendations for customer projects.
  • Serve as a power user for the ERP and CRM platform.
  • Supported onboarding and training of new team members by providing process guidance, system knowledge, and operational best practices.

Waitress, Certified Trainer

Olive Garden
South Burlington
07.2016 - 09.2020
  • Provided exceptional customer service while training new staff members to ensure a smooth onboarding experience.

Education

Master of Business Administration (MBA) - Data Analytics

Champlain College Online
Burlington, VT

Bachelor of Science Degree - Business Administration, Marketing

Champlain College
Burlington, VT

Skills

  • Cross-Functional Project Management
  • Change Enablement
  • Change Readiness
  • Knowledge management
  • Project management
  • Stakeholder engagement
  • SOP Development
  • Knowledge Base Development
  • Training Support
  • Onboarding Support
  • Data Analysis
  • Reporting
  • Continuous Improvement
  • CRM Systems
  • ERP Systems
  • Stakeholder Communication

Timeline

Senior Fulfillment Project Manager

Mamava
01.2026 - Current

Fulfillment Project Manager

Mamava
07.2024 - Current

Customer Service Associate

Mamava
10.2022 - 07.2024

Customer Service Representative

OnLogic
07.2020 - 10.2022

Waitress, Certified Trainer

Olive Garden
07.2016 - 09.2020

Master of Business Administration (MBA) - Data Analytics

Champlain College Online

Bachelor of Science Degree - Business Administration, Marketing

Champlain College
Taylor Pillsbury