Taylor Piper
Cottonwood,AZ
Summary
I have always been interested in the medical field. After taking CNA class at Yavapai College I knew I wanted to be in the medical field. Hands on patient care was difficult for me due to anxiety of causing any harm. I know I am capable of being a Patient Representative as I am dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. I am well-versed in scheduling and customer calls. I excel at identifying client needs and concerns to improve engagement strategies and overall service. I am very compassionate and enjoy helping people. I am easy to train and work very well with others.
I understand that my work history reflects short term roles at different companies. I have been searching for full time work and if an opportunity came up for me to receive more hours, I took it.
Overview
4
4
years of professional experience
Work History
Server
White Horse
09.2025 - Current
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Trained new staff on menu items, service protocols, and customer interaction techniques.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
Crew Member
Verde Canyon Railroad
12.2024 - 09.2025
- Delivered exceptional customer service, enhancing guest experience throughout train rides.
- Collaborated with team members to ensure seamless operations during peak service hours.
- Assisted in maintaining cleanliness and safety standards across all passenger areas.
- Monitored inventory levels, ensuring timely restocking of supplies for onboard services.
Cook
Sonic
01.2024 - 02.2025
- Prepared and cooked menu items according to Sonic's quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure safety compliance.
- Collaborated with team members to enhance service efficiency during peak hours.
- Trained new staff on food preparation techniques and kitchen protocols.
Team Lead
Melton and Sons
01.2023 - 12.2024
- Oversaw daily operations and coordinated team activities to ensure efficiency and productivity.
- Mentored junior staff, enhancing their skills in task execution and workflow management.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Developed training materials for new hires, promoting consistent adherence to company protocols.
Medical Records and Health Information Technician
Verde Valley Medical Center (NAH)
01.2022 - 01.2023
- Managed patient medical records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Processed incoming patient information and documentation for timely data entry and retrieval.
- Collaborated with healthcare providers to facilitate seamless access to patient health information.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
Customer Service Representative
Goettls High Desert Mechanical
08.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers.
- Assisted customers with setting appointments, special order requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Food Preparer
Little Ceasars Pizza
12.2021 - 03.2022
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Followed food preparation and storage guidelines established by Health Department.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Guaranteed customer satisfaction by quickly delivering orders.
- Organized and re-stocked various stations and self-service items.
Education
No Degree - Nursing Assistance
Yavapai College
Clarkdale Campus05.2022
High School Diploma -
Mingus Union High School
Cottonwood, AZ05.2022
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Answering Customer Questions
- Call Transfers
- PCI (Payment Card Industry)
Timeline
Server
White Horse
09.2025 - Current
Crew Member
Verde Canyon Railroad
12.2024 - 09.2025
Cook
Sonic
01.2024 - 02.2025
Team Lead
Melton and Sons
01.2023 - 12.2024
Customer Service Representative
Goettls High Desert Mechanical
08.2022 - 12.2022
Medical Records and Health Information Technician
Verde Valley Medical Center (NAH)
01.2022 - 01.2023
Food Preparer
Little Ceasars Pizza
12.2021 - 03.2022
No Degree - Nursing Assistance
Yavapai College
High School Diploma -
Mingus Union High School