Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Taylor Plumley

Taylor Plumley

Strasburg,CO

Summary

Dynamic customer service professional with a proven track record at J&M Glass Co, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective complaint resolution, contributing to increased loyalty and repeat business. Proficient in Microsoft Excel, ensuring accurate data management and reporting.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

J&M Glass Co
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Developed a feedback system for customers to share their service experience, leading to actionable improvements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Assistant Manager

Domino's Pizza
06.2021 - 10.2023
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.

Customer Service Representative

Tractor Supply
08.2021 - 04.2022
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma -

Astravo Online Academy
Littleton, CO
07-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Customer satisfaction measurement
  • Scheduling

Timeline

Customer Service Representative

J&M Glass Co
10.2023 - Current

Customer Service Representative

Tractor Supply
08.2021 - 04.2022

Assistant Manager

Domino's Pizza
06.2021 - 10.2023

High School Diploma -

Astravo Online Academy

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