Taylor Ponce
San Diego,CA
Summary
Hardworking professional with proven relationship-building and time management skills. Successful at handling tables of all sizes with accuracy. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Office Worker
SD Adventures
San Diego, CA
06.2024 - Current
- Administrative Support: Managed daily office operations including scheduling appointments, handling phone inquiries, and coordinating rental reservations to ensure smooth and efficient service.
- Customer Service: Assisted clients with rental inquiries, processed bookings, and provided information on jet ski options, safety guidelines, and rental procedures with a focus on excellent customer experience.
- Data Entry: Accurately entered and maintained customer data, rental agreements, and transaction records in the company’s database, ensuring up-to-date and accurate information.
- Financial Transactions: Handled cash and credit card transactions, processed payments, and managed billing tasks.
- Inventory Management: Monitored and reported on office supplies and rental equipment, coordinating with vendors for replenishment and maintenance to ensure operational readiness.
- Record Keeping: Maintained organized files for rental agreements, safety records, and client information, ensuring compliance with company policies and legal requirements.
- Team Support: Collaborated with other staff members to facilitate a cohesive work environment, assisting with operational tasks as needed and contributing to team goals.
Food and Beverage Server
Urbn Coal Fired Pizza
El Cajon, CA
08.2021 - 03.2024
- Customer Service: Provided exceptional dining experiences by greeting guests, taking orders, and delivering food and beverages efficiently while addressing any special requests or concerns.
- Order Management: Accurately entered and processed customer orders using the POS system TOAST, ensuring
timely and correct delivery of food and drinks. - Menu Knowledge: Demonstrated comprehensive knowledge of the menu, including pizza varieties, ingredients, and specials, to assist customers with recommendations and dietary considerations.
- Table Maintenance: Ensured tables were clean and properly set, promptly addressed any needs or issues, and managed table turnover to optimize seating capacity and reduce wait times.
- Collaboration: Worked collaboratively with kitchen staff and management to ensure smooth operations, including
communicating special requests and coordinating timing for large parties. - Cash Handling: Processed payments, handled cash and credit transactions, and provided accurate change,
maintaining a balanced cash drawer at the end of each shift.
Education
GED
Skills
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Positive and professional
- Order Accuracy
- Bilingual
Timeline
Office Worker
SD Adventures
06.2024 - Current
Food and Beverage Server
Urbn Coal Fired Pizza
08.2021 - 03.2024
GED
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