- Music (listening to any genre and I play the flute!)
- Watching Movies and TV Shows
- Playing Tennis
- Trying new recipes and food trends
- Traveling and Road Trips
- Video Gaming
Taylor Ponce
Minneapolis,MN
Summary
With a proven record at Minnesota Continuing Legal Education, I excel in executing high-impact seminars and events, showcasing strong program administration and planning skills. Adept in creative problem solving and multitasking, I effectively manage projects, achieving event success. I am a detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
11
11
years of professional experience
Work History
Program Assistant
Minnesota Continuing Legal Education
01.2024 - Current
- Responsible for providing dependable administrative support to our attorneys and Directors in the development and successful execution of continuing legal education seminars and events.
- Provides general administrative support to Program Attorneys, including Associate Director/Director of Programming, and additional experience working with the Executive Director.
- Maintains complete and accurate document and files for every seminar conducted and project managed by Program Attorney/s and Directors.
- Communicates with seminar faculty regarding seminar details per Program Attorney/Directors specifications – correspondence with regard to written materials, A/V needs, seminar logistics, special requests.
- Works as needed with faculty regarding remote presentation logistics.
- Organizes and coordinates seminar event activities with meeting facility personnel and with Conference Center staff.
- Collects and approves seminar related invoices for payment.
- Compiles and prepares written seminar materials for printing and posting.
- Attends event to participate as faculty greeter.
- Provides on-site registration assistance at programs as needed.
- Manages, independently, some projects, as requested.
- Has excellent communication skills.
- Comfortable dealing directly with attorneys, judges and bar leaders and other professionals.
- Able to contribute to and work effectively on a team.
- Sensitive to organizational and interpersonal dynamics.
- Able to prioritize tasks within multiple projects on different timelines.
Conference Center Associate
Minnesota Continuing Legal Education
04.2022 - 12.2023
- Live event preparation, including collating written material, classroom setup, and staging audiovisual accompaniment.
- Received faculty and customers at front desk, including data entry.
- Handled general inquiries by registrants and visitors.
- Assisted in implementing food and beverage program, including making coffee, maintaining a clean and orderly food service station, sourcing and ordering food for catering and other supplies, and approving related invoices.
- Product sales and inventory, including data entry related to sales and inventory transactions.
- As needed, assisted with seminar production, including hosting/managing online meetings and using broadcast equipment.
Overnight Fulfillment Associate
Amazon
12.2021 - 03.2022
- Handling returns - packaging and processing.
- Sorted goods for distribution in designated areas.
- Disposed of damaged or defective items.
- Adhered to safety and hygiene guidelines to optimize safe housekeeping and personal protection.
- Lift 40+ lbs.
Dog Daycare Attendant
Augusta Pet Care
11.2021 - 03.2022
- Watch behavioral play between dogs up to 50+ lbs and handling aggression scenarios if needed.
- Keeping dogs on schedule with meals and outside times. If a dog is getting a training lesson or groomed, managing dogs’ schedules with trainer and groomer involved.
- Assist with grooming calls and grooming tasks such as cleaning and bathing dogs and the cleaning the groomer’s space.
- Customer service experience, including taking calls from clients, communicating via email, keeping up with scheduling and capacity, and other client based face-to-face interactions.
- Traveling attendant to multiple locations within the company.
- Assisted customers by providing information about dog daycare rates, packages and other pet-related issues.
Beauty Advisor
Sephora
02.2020 - 11.2021
- Shared expert product knowledge and demonstrated custom-fit solutions, advising customers on the latest and newest beauty products upon arrival.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Worked to meet or exceed special targets for credit card applications, surveys and specific product promotions, leading to store employee of the month on November 2020 and April 2021.
Seasonal Beauty Advisor (Sephora)
JCPenney
10.2019 - 01.2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Team Member/Cashier
Whole Food Market
07.2019 - 10.2019
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Participated in ongoing training to enhance own job skills and knowledge.
- Processed payments, returns, and exchanges using point of sale (POS) system.
Shift Supervisor
Caribou Coffee
05.2015 - 07.2019
- Manager on duty (MOD) - worked as acting manager when the store manager was unavailable or not working that day.
- Worked as acting assistant manager from November 2018-June 2019.
- Store keyholder at two locations (Blaine and Maple Grove), managing store closing and opening procedures to ensure safety and security.
- Created shipping logs for store merchandise, frozen and dry food, and milk orders.
- Drive thru operator using POS system.
- Cash handling including counting all drawers and safe at open and close, and bank deposits.
- Traveled 20+ miles to other stores in need of a shift supervisor and/or manager.
- Top bean sales associate within the store from 2016-2019.
Team Member
Caribou Coffee
08.2014 - 05.2015
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Operated cash registers and handled cash and card transactions.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Sold and served baked goods and miscellaneous food items, increasing company revenue from upselling.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Trained new baristas on proper coffee preparation techniques, company processes and product preparation.
Residence Hall Desk Assistant
University of Wisconsin - River Falls
08.2015 - 01.2019
- Assisted and welcomed new and returning students, along with curious parents each semester within different residential halls.
- Created interactive activities for students within the halls at the desk or on the front desk cork board wall.
- Acted as president of two residence halls, which included creating events for the halls from planning, shopping, building the event, and taking down at the end, budgets, and working within a team to create a positive learning environment for students of all ages.
- Inventory checks every shift along with accountability towards students who checked products out behind the desk such as sports equipment, cooking tools, and gaming devices/controllers.
- Cash handling experience.
- Microsoft Office experience.
- Part-time work study position.
Education
Bachelor of Music - Music Education
University of Minnesota
Minneapolis, MNSome College - Music Education
University of Wisconsin - River Falls
River Falls, WISkills
- Program administration and planning
- Administrative background and support
- Event planning and coordination
- Data entry
- CRM Experience
- Meeting planning, scheduling and facilitation
- Office administration and management
- Executive support
- Proficient in Microsoft Office
- Creative problem solving
- Multitasking and organization
- Interpersonal skills
Interests
Timeline
Program Assistant
Minnesota Continuing Legal Education
01.2024 - Current
Conference Center Associate
Minnesota Continuing Legal Education
04.2022 - 12.2023
Overnight Fulfillment Associate
Amazon
12.2021 - 03.2022
Dog Daycare Attendant
Augusta Pet Care
11.2021 - 03.2022
Beauty Advisor
Sephora
02.2020 - 11.2021
Seasonal Beauty Advisor (Sephora)
JCPenney
10.2019 - 01.2020
Team Member/Cashier
Whole Food Market
07.2019 - 10.2019
Residence Hall Desk Assistant
University of Wisconsin - River Falls
08.2015 - 01.2019
Shift Supervisor
Caribou Coffee
05.2015 - 07.2019
Team Member
Caribou Coffee
08.2014 - 05.2015
Bachelor of Music - Music Education
University of Minnesota
Some College - Music Education
University of Wisconsin - River Falls
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