Taylor Ponce

• Helped with client intake by gathering histories and organizing records for appointments.
• Prepared treatment rooms, restocked supplies, and maintained sanitation standards.
• Followed school and classroom policies, regulations, dress codes, and schedules.
• Educated clients on product use, aftercare routines, and skincare maintenance practices.
• Reviewed skin conditions and recommended appropriate products.
• Advised clients on proper home-care regimens.

• Greeted guests promptly and created welcoming first impression for dining room arrivals.
• Managed waitlist and reservation flow, organizing seating to reduce guest delays.
• Coordinated table assignments with servers and kitchen staff to maintain smooth service.
• Provided guidance and support to new team members in fast-paced, high-pressure situations while ensuring excellent guest service.

• Welcomed guests with friendly service to create inviting atmosphere.
• Worked with kitchen staff to support prompt delivery of food orders, leading to positive customer feedback.
• Followed food handling rules and cleanliness standards to support safe dining environment.
• Noticed customer needs early and responded quickly to improve satisfaction.
• Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.

• Helped customers with booking questions and shared clear details on policies and trip information.
• Supported clients with rental requests, processed bookings, and explained jet ski options, safety guidelines, and rental steps while delivering strong customer service.
• Entered and updated customer records, rental agreements, and transaction logs in company database to keep information current and accurate.
• Tracked office supplies and rental equipment, coordinated with vendors for restocking and maintenance, and kept operations ready.
• Coordinated with other staff members to support a cohesive work environment while facilitating operational tasks as needed and contributing to team goals.

License # Z180438 (10/31/2028)