Taylor Prejean
Houston,Tx
Summary
Customer Representative with over 10 years of experience in delivering exceptional service and resolving customer inquiries. Proven ability to manage complaints effectively while maintaining high satisfaction levels. Experienced in business administration, contributing to organizational growth through strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Tech Support
Kelly Services
Houston, TX
04.2024 - Current
- Provided technical support for customers, troubleshooting issues with Apple products and software.
- Navigated customer service challenges with care and professionalism.
- Utilized screen sharing to assist customers in navigating and resolving technical problems.
- Completed required Apple training, excelling in all assessments.
- Maintained up-to-date knowledge of Apple products and services.
- Promoted within five months due to rapid progression and exceptional learning.
- Isolated customer issues by identifying their specific needs and making product recommendations.
- Verified customer identities and device serial numbers before discussing account details.
Medical Case Manager
Mckesson
Houston, TX
10.2023 - 02.2024
- Assisted healthcare providers and patients with appeal management for claim denials.
- Advocated for product-specific coverage with physicians and payers.
- Communicated product benefits to influence payer policy effectively.
- Monitored drug coverage policies across multiple payers.
- Analyzed case outcomes to identify payment trends and key findings for reporting.
- Conducted external research to identify alternate funding sources for internal database.
- Addressed escalated issues from Reimbursement staff or manufacturer representatives.
- Reviewed j-codes and Dx codes to ensure billability.
CSR & Assistant Manager
Genuine Remodeling and Restoration LLC
Houston, TX
08.2021 - 12.2023
- Handled high volume of daily customer interactions through calls, emails, and live chats.
- Resolved customer complaints efficiently, achieving 95% satisfaction rate.
- Supported customer inquiries by demonstrating strong communication skills.
- Provided detailed product and service information to improve customer retention and acquisition.
- Exceeded monthly sales targets while assisting with timecards and payroll processing.
Medical Receptionist
Sacred Oak Medical
Houston, TX
09.2019 - 08.2021
- Resolved customer inquiries through phone and email, delivering accurate information promptly.
- Greeted patients, documented insurance details, and distributed required forms efficiently.
- Processed payments for co-pays and uninsured visits, ensuring swift transactions.
- Maintained accurate and confidential customer records in company database.
- Organized medical files for immediate access by medical staff.
- Collaborated with doctors, nurses, and patients to enhance workflow efficiency.
- Oversaw inventory of medical supplies to guarantee operational readiness.
Executive Assistant
Synesis Group
Houston, TX
09.2019 - 08.2021
- Managed daily executive schedules by organizing meetings, appointments, and travel logistics.
- Handled all incoming and outgoing communications, including phone calls, emails, and reports.
- Prepared for meetings by setting up video calls, creating agendas, and taking detailed notes.
- Maintained and organized critical documents while ensuring compliance with company policies.
- Acted as liaison between executives and clients, addressing inquiries and resolving issues efficiently.
- Managed expense reports and prepared financial documents, including invoices.
- Oversaw general office operations, coordinating supply management and maintenance tasks to ensure compliance with safety regulations.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Problem-solving skills
- Ability to work under pressure
- Microsoft Office proficiency
- Customer service and sales experience
- High-volume call and email management
- Multitasking and prioritization
- MS Word, Excel, PowerPoint, Access, Visio, Publisher
- Internet research and browsing
- Tax knowledge
- Communication skills
- Medical terminology and patient privacy expertise
Accomplishments
Recognized by supervisors and colleagues for excellent customer service, patient care, and attention to details.
Timeline
Tech Support
Kelly Services
04.2024 - Current
Medical Case Manager
Mckesson
10.2023 - 02.2024
CSR & Assistant Manager
Genuine Remodeling and Restoration LLC
08.2021 - 12.2023
Medical Receptionist
Sacred Oak Medical
09.2019 - 08.2021
Executive Assistant
Synesis Group
09.2019 - 08.2021
Some College (No Degree) -
Houston Community College
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