Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Awards
Certification
Timeline
SalesManager

TAYLOR PROVOST

Mount Prospect,IL

Summary

Experienced and results-driven Sales Manager with a strong background in the hotel industry, dedicated to increasing revenue through strategic prospecting, meaningful client relationships, and innovative sales approaches. Proven ability to grow group, corporate, and leisure bookings by anticipating market trends and aligning with guest needs. Confident team leader and skilled negotiator with a passion for exceeding targets and delivering exceptional service. Recognized for adaptability, focus, and a commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Manager

GF Hotels & Resorts
02.2025 - Current
  • Represent Marriott Schaumburg during property site inspections and educational visits for travel agents, clients, individual guests, conference groups, incentive groups etc
  • Respond to email and telephone inquires in a timely manner ensuring that the client receives a tailored proposal to suit their needs which includes value adds and indications of group and event discounts
  • Negotiate the contractual terms and ensure all written communication is presented professionally with no errors and attention to branding details such as font etc
  • Meet with client to ensure that all aspects of the event or group are discussed to ensure that the operational teams are fully aware of the client’s requirements and expectations
  • Proactively identified and pursued new business opportunities through targeted prospecting strategies, driving increased group and corporate bookings for hotel revenue growth
  • Manage client to ensure that the client is aware of timelines with regards to menu decisions, deposit schedules, room attrition dates etc
  • Assisting with Group Resume and/ or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare
  • Ensure room pickup for groups are as per contract requirements and that Group Agreement Attrition Review dates are kept with the clients
  • Communicate all areas of concern as received from client to relevant department heads
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • To assist with any other duties as required by the Director or another member of the management team

Senior Sales Coordinator

Chicago Marriott Schaumburg
04.2023 - 02.2025
  • Manage calls and emails, ensuring swift responses and efficient inquiry handling.
  • Qualify leads, directing them to the correct Sales Manager.
  • Coordinate room blocks and reservations, optimizing inventory management.
  • Track Marriott Bonvoy points, ensuring accurate group booking postings.
  • Organize shuttle services, enhancing client transportation experiences.

Medical Receptionist

Northwest Community Hospital
12.2022 - 04.2023
  • Efficiently managed patient schedules, enhancing appointment accuracy and satisfaction.
  • Streamlined check-in processes, improving patient flow and reducing wait times.
  • Verified insurance details, ensuring seamless billing and reduced claim rejections.
  • Maintained accurate medical records, supporting compliance and patient care.
  • Facilitated communication between patients and providers, ensuring clarity and trust.

Hostess/Server

Mount Prospect Golf Course/Mrs. P & Me
09.2016 - 10.2022
  • Greeted guests warmly, optimizing seating for efficient service.
  • Managed reservations to enhance dining flow during peak hours.
  • Assisted with menu queries, boosting customer satisfaction.
  • Recorded orders accurately, ensuring clarity and dietary compliance.
  • Handled payments efficiently, maintaining transaction accuracy.
  • Elevated guest experience through attentive service, efficient reservation management, and seamless collaboration with kitchen staff, fostering a welcoming atmosphere.

Front Desk Associate

Massage Envy
09.2021 - 03.2022
  • Managed calls, enhancing client satisfaction through prompt assistance.
  • Streamlined appointment processes, boosting client experience and retention.
  • Promoted Wellness Program, increasing member participation and engagement.
  • Addressed member concerns, ensuring adherence to company policies.
  • Collaborated with team, fostering a supportive and efficient work environment.

Front Desk Associate

Residence Inn Chicago/Schaumburg
05.2021 - 08.2021
  • Handled guest check-ins/outs, enhancing satisfaction and operational efficiency.
  • Resolved guest inquiries swiftly, boosting positive feedback.
  • Suggested local attractions, enriching guest stays and experiences.
  • Managed luggage storage, ensuring safety and organization.
  • Coordinated transportation, meeting diverse guest needs effectively.

Education

Prospect High School
Mount Prospect, IL

University of Alabama
Tuscaloosa, AL

Harper Community College
Schaumburg, IL

Skills

  • Excel
  • MARSHA/PMS
  • CI/TY
  • CoStar
  • Lighthouse
  • MS Teams
  • Customer Service
  • Scheduling
  • Communication
  • Team Collaboration
  • Client Relations
  • Contract Management
  • Sales team training
  • Relationship building

LANGUAGES

English (Native)

Hobbies and Interests

Reading, Pilates, Pottery & Golf

Awards

Chicago Marriott Schaumburg Associate of the Month - 2024

Certification

  • CAP - GF Career Advancement Program
  • Meet Chicago Northwest Ambassador

Timeline

Sales Manager

GF Hotels & Resorts
02.2025 - Current

Senior Sales Coordinator

Chicago Marriott Schaumburg
04.2023 - 02.2025

Medical Receptionist

Northwest Community Hospital
12.2022 - 04.2023

Front Desk Associate

Massage Envy
09.2021 - 03.2022

Front Desk Associate

Residence Inn Chicago/Schaumburg
05.2021 - 08.2021

Hostess/Server

Mount Prospect Golf Course/Mrs. P & Me
09.2016 - 10.2022

Prospect High School

University of Alabama

Harper Community College

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