Taylor Pugh

• Heightened user engagement by launching a 0-1 B2C product, driving execution from product vision through roadmap development, while aligning stakeholders and leading a cross-functional team to meet success metrics.

• Enriched customer satisfaction by refining user experience and shipping key product updates, ensuring strategy alignment across departments through strong interpersonal communication and cross-functional collaboration.

• Maximized product adoption by gathering user feedback through interviews and usage data, prioritizing high-impact features, and leading cross-functional teams through structured product planning and timely feature delivery.

• Elevated time-to-market efficiency by implementing streamlined development processes, coordinating project timelines across engineering, sales, and marketing, and ensuring usability and quality standards were upheld during iterative design reviews.

• Amplified executive decision-making by generating goal-aligned progress reports and delivering targeted presentations at stakeholder meetings and industry events, directly contributing to stronger strategic alignment and higher product visibility.

• Strengthened product-market fit and reduced customer churn by identifying feature gaps and market opportunities through competitive trend analysis, A/B test performance reviews, and detailed post-launch metrics evaluation for key product rollouts.

• Secured favorable contract terms and reduced vendor costs through negotiation of third-party service agreements for product components, ensuring quality compliance while maintaining alignment with budget and timeline constraints.

• Supported new revenue generation by launching marketing programs for emerging product lines in collaboration with the marketing and functional leadership teams, improving market penetration in underperforming segments.

• Achieved product adoption by setting clear team goals, defining success metrics, and executing a consumer-focused roadmap, while maintaining close coordination with stakeholders and ensuring alignment throughout the product lifecycle.

• Secured contracts with vendors related to product components or services.
• Progressed production efficiency by analyzing operational data to identify process gaps, rapidly resolving equipment malfunctions, and supervising a team of operators to ensure workflow continuity and adherence to production deadlines.
• Intensified onboarding effectiveness and reduced safety incidents by providing hands-on training to new personnel on machinery operation and safety protocols, ensuring full compliance with company standards and regulatory requirements.
• Attained savings in product distribution costs by negotiating favorable pricing agreements with vendors, aligning procurement with budget constraints, and ensuring inventory availability across seasonal product rollouts and promotional campaigns.
• Intensified time-to-market by leading cross-functional collaboration between engineering, marketing, and operations teams, aligning product development timelines with strategic goals and conducting iterative design reviews to meet quality standards.
• Enhanced marketing strategy execution by evaluating campaign performance against market trends, recommending data-informed policy adjustments, and leading product positioning efforts at tradeshows and events to increase engagement.

• Greeted customers and provided exceptional customer service.
• Tracked sales performance metrics to identify trends in market place.
• Assisted customers with product selection, sizing and styling.
• Maintained up-to-date knowledge of store merchandise and policies.
• Attended weekly team meetings to review performance goals and objectives.
• Built and maintained relationships with peers and upper management to drive team success.
• Adhered to company initiatives and achieved established goals.