Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Pugsley-Powers

Rensselaer,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Cashier

The Country Store
Wheatfield, IN
10.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

Harbor Frieght Tools
Portage, IN
03.2022 - 04.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Manager on Duty

Kentucky Fried Chicken, KFC
Hobart, IN
02.2017 - 01.2022
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Maintained inventory levels by ordering supplies as needed.
  • Audited cash registers at the end of each shift for accuracy.
  • Reviewed daily sales reports to identify areas of improvement.
  • Developed strategies to increase customer satisfaction ratings.
  • Conducted regular team meetings to discuss operational issues.
  • Analyzed data from customer surveys and implemented changes accordingly.
  • Provided guidance and support to team members when needed.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Interacted with customers regularly to ensure their needs were met.
  • Promoted products and services offered by the company through various media channels.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached staff members to develop long-term career goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Neighbors' New Vistas High School
Portage, IN
06-2021

Skills

  • Customer Service
  • POS Systems
  • Drawer balancing
  • Customer Assistance
  • Time management skills
  • POS system operations
  • Daily Reporting
  • Customer service excellence
  • Cleaning and sanitizing
  • Staff Mentoring
  • Customer Relations
  • Guest inquiries
  • Conflict Resolution
  • Issue Resolution

Timeline

Cashier

The Country Store
10.2023 - 02.2024

Cashier

Harbor Frieght Tools
03.2022 - 04.2023

Manager on Duty

Kentucky Fried Chicken, KFC
02.2017 - 01.2022

High School Diploma -

Neighbors' New Vistas High School

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Taylor Pugsley-Powers