Taylor Putman
Nacogdoches,TX
Summary
Agile and adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Excel Car Wash
Nacogdoches, TX
06.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Online Customer Service Representative
Etech Inc
Nacogdoches, United States
03.2019 - 03.2020
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Documented and updated customer records in PeopleSoft to record interactions and facilitate follow-up.
- Assisted clients with product questions to facilitate online ordering process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05.2009
Skills
- Recruiting and interviewing
- Hiring and Training
- Performance Monitoring and Evaluation
- Shift Scheduling
- Focus and Follow-Through
- Verbal and Written Communication
- Attention to Detail
- Critical Thinking
- Time Management
- Constructive Feedback
- POS Systems
- Microsoft Office 360
Timeline
Assistant Manager
Excel Car Wash
06.2021 - Current
Online Customer Service Representative
Etech Inc
03.2019 - 03.2020
High School Diploma -
Nacogdoches High School
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