Taylor Putnal
Tallahassee
Summary
Dynamic Sales Manager with a proven track record at Sleep Number Corporation, excelling in KPI analysis and performance coaching. Achieved significant sales growth by fostering relationships and implementing strategic training initiatives. Recognized for building high-performing teams and enhancing customer satisfaction through effective communication and solution-based selling.
Overview
10
10
years of professional experience
Work History
Sales Manager
Sleep Number Corporation
06.2020 - Current
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Ran in-store monthly training meetings, skill practices, and weekly 1 on 1 meetings with each team member to evaluate, celebrate, and improve performance
- Provided coaching and performance management write up documents when needed
- Ran district phone sales certification for 15 stores with 3-4 Sales Professional per store
- Compiled and analyzed data to determine approaches to improve sales and performance for both store overall and individual Sales Professionals
- Hired, trained, and promoted several high-achieving Sales Professionals to Sales Managers transferring to take over their own stores in Florida and Georgia
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Responsible for Inventory Management of in store product, returns and exchanges, and shrink reduction
Sales Professional
Sleep Number Corporation
12.2014 - 05.2020
- Responsible for creating an individualized sales experience both in store and over the phone for interested clients through the proven Selling By Numbers process and Solution-Based-Selling
- Followed up with prospects using a specific call cadence and alternate closing tactics to finalize business if not sold same day
- Maintained contact after completion of sale to continue to grow the relationship, evaluate satisfaction of product and service, and set future contact expectation for continued sales based of discovered needs and interests
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction if issues arose post sale
- Worked with client budgets and financing options to secure payment and close sale
- Asked for and earned repeat and referral clients to grow the business
- Reached performance objectives and was a "Million Dollar Writer" for the last 5 years
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion through local events
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
No Degree -
Florida State University
Skills
- Sales presentation
- Sales team training
- KPI analysis
- Solution Based selling
- Market intelligence
- Rapport and relationship building
- Strategic planning
- Performance management
- Lead database management
- Order management
- Performance coaching
- Product knowledge
- Verbal and written communication
Timeline
Sales Manager
Sleep Number Corporation
06.2020 - Current
Sales Professional
Sleep Number Corporation
12.2014 - 05.2020
No Degree -
Florida State University
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