Taylor-Rae Gavett
Auburn,Maine
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress
Lost Valley
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cleaner
The Mermaid
01.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned the interior of boats/yachts.
Receptionist
Lost Valley
11.2017 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Edward Little High School
Auburn, ME05.2020
Skills
- Safe Food Handling
- Guest Relations Management
- Menu Recommendations
- Dining Area Maintenance
- Order Accuracy
- Customer Service
- Complex Problem-Solving
- Team Collaboration
- Payment Processing
- Complaint Resolution
- Performance Improvement
Accomplishments
- Supervised team of 3 staff members.
- Employee of the year in 2022/2023 at Lost Valley.
Timeline
Waitress
Lost Valley
04.2023 - Current
Cleaner
The Mermaid
01.2021 - Current
Receptionist
Lost Valley
11.2017 - Current
High School Diploma -
Edward Little High School
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