Austin Rains

Led a consultative outsourced revenue cycle team for large multi-state medical group network with net patient service revenue of $75M per year. Supervised client relationship and worked with key client executives on revenue growth strategies and service line expansions. Managed analytical reporting dedicated to client services and oversaw all reporting being produced for clients. Built collaborative relationships with internal operations departments to ensure KPI achievement. Partnered with managed care on payer performance and consulted on payer contracting changes. Monitored KPIs, service level agreements and project plans and recommended strategies to excel past benchmarks. Led physician-revenue cycle monthly operating reviews across enterprise for market-level performance reviews. Implemented a strategic governance model for revenue cycle management. Led market initiatives to increase point of service collections across client markets by 13% from 2022 to 2023. Led initiatives to grow in-scope functions with existing client.

Oversee day-to-day operations for 26 clinic sites and a 60+ physician practice. Work with 7 different clinic administrators to evaluate operational trends and proactively adjusted strategies to maintain alignment between performance and objectives. Determined optimal construction requirements and site plans fr multiple new clinic sites. Led and fostered culture of continuous improvement, employee engagement and open communications. Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion. Led a 20 physician acquisition and operationalizing 10 new practice sites. Managed a $210 million dollar operating budget along with individual physician P&L management. Implemented EMR upgrade across entire practice. Corresponded with physician leadership on high-level strategy initiatives and high-impact projects. Assisted in ongoing development of existing programs to promote growth of practice portfolio and increased revenue. Served on committees and task forces to address administrative, policy and procedural matters.

Provided on-site consulting services to multiple industry partners. Provided expert assessments of designs and plans in operations, marketing, and business development. Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls. Cultivated best practices based on experience according to up-to-date industry and regulatory expectations. Worked with healthcare, construction, retail, cybersecurity and start-up companies.

Example Clients & Services:

• 2019, Triology Health Services - Marketing and communications strategy
• Present, Uroguidance, LLC (aka Metro Golden Medical) - Operations analysis, performed market SWOT, marketing strategy, market share and growth planning, recruitment and talent acquisition strategy. Full branding analysis.
• 2016-2017, Buffalo Pacific (Telehealth) - Branding analysis. Marketing and business development planning.
• 2019-Present, Kuma Cybersecurity - Operations analysis, marketing strategy, business development planning, social media plan and execution.
• Present, Manfreda Construction Inc. - Digital presence analysis and website build.

Acted as an independent contractor with several consulting agencies including Virtuojo Marketing Services, RocketLauncher, and the Dayton Entrepreneur's Center.

Urology & Urogynecology Service Lines | Trained, mentored and supported a high-performing team, providing regular performance review, feedback and coaching in deficient areas. Collaborated with staff to maximize patient satisfaction, streamline clinic operations and improve bottom-line profitability. Managed daily operations for the urology service line, including supervising multiple managers, providers and office staff across 6 locations. Assessed team proficiencies, identifying and targeting areas for improvement. Regularly evaluated resource allocation while focusing on accurately controlling expenses. Promoted profitability of urology services by tracking performance indicators and driving corrective action. Implemented standardized revenue cycle practices to improve cash collections and overall billing efficiency. Implemented multiple LEAN and performance improvement initiatives throughout the department to improve efficiencies. Consulted with providers to develop business strategy through multiple marketing initiatives. Provided operational leadership for physician office acquisition and onboarding of 4 new offices and 7 new providers. Provided oversight of capital purchases and new facility design for new physician offices. Implemented first ever multidisciplinary cancer clinic within Kettering Health Network by partnering cancer care with urology services. Assisted with operational strategies to grow revenue by 70% (12.1 to 17.3 million) in 1 year. Led telehealth initiatives in the midst of the COVID19 pandemic. Implemented online scheduling strategies through MyChart to ease access to urology services and grow patient loyalty. Led ASC accreditation process for urologic ambulatory surgery center. Solidified partnership with Kettering College and Urology to provide a regular surgery rotation education experience for physician assistant students.

Completed a rigorous, highly-accelerated, 2 year comprehensive leadership development program that touches many departments and services across the healthcare enterprise. Gained experience across a broad view of activities, projects, and strategic plans in many services across Kettering Health Network. The Medical Leadership Fellow completes training and demonstrate competency in ambulatory and outpatient operations, finance, business development, marketing, and many other areas of healthcare

Projects: Led numerous physician and practice onboarding projects, researched and analyzed multiple new growth initiatives in primary and specialty care services lines, drove long-term integrated marketing plans for new services across network, led multiple physician practice process improvement initiatives using lean six sigma methodology, used complicated financial data and modeling to gain efficiencies in medical group operations, maintained excellent relationships with key stakeholders across network.

Worked with construction project team to develop new Years Ahead Health Center site. Developed site budget for overall patient panel growth and operational expenses, including capital budgets ($1.2 million). Managed all activities, including front office customer service, revenue cycle, clinical operations, and ancillary operations within the health center. Communicated with local business owners and community members to facilitate use of resources. Cultivated productive leadership team to drive improvements. Motivated staff by offering direction and providing constructive feedback. Addressed any patient or team member concerns immediately. Created and implemented policies and procedures for effective practice management. Consulted with clinicians to develop business strategy. Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive operational changes.

Kettering Physician Network includes 500+ providers and 180+ outpatient locations. Driving strategic thinking and marketing plan execution across all channels and market segments of the Kettering Physician Network, ensuring that creative and positioning are in alignment with the strategic plan of the network and reports on their plans progress. Measuring progress of marketing campaigns and then reporting progress and performance metrics to the network leadership and other stakeholders. Working with the network provider onboarding team to offer our physicians and advanced practice providers a quality onboarding experience (15-20 providers/quarter) and maintaining digital web platforms for entire Physicians network.

Assisting in the development of a long-term strategic marketing vision for the Dayton Metro Plan for Economic Diversity. Identify overlap, synergies, and joint communication and marketing opportunities among stakeholders. Work with the steering group to develop mission, vision, and values. Assist in the development of external marketing efforts including social media, blog writing, website design and maintenance, and relevant design work. Focused on building tech commercialization strategies and supporting the startup community. Support tech transfer processes and communicate needs to cross-functional teams. Assisted in the development of DYT StartupWeek and other Dayton Tech Guide programming.