Taylor Ralli
Green Brook
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Camp Bow Wow Middlesex
10.2019 - Current
- Greet and accept clients for check in and check out
- Answering incoming phone calls and customer emails regarding appointments and vaccines
- Schedule appointments with DataDawg
- Update medication cards as needed and special diet requirements
- Review veterinarian documents for proper vaccines
- Perform nail grinds, baths, and ear and teeth cleanings
- Distribute medication to dogs that require it
- Prepare meals for boarding and daycare dogs
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved overall pet safety by implementing thorough daily health checks for each dog in daycare.
- Developed strong relationships with pet owners by providing regular updates on their pets'' activities, behavior, and well-being during daycare stays.
- Boosted clientele base through participation in promotional activities like discounted offers during slower periods in order to attract more pet owners seeking daycare services for their dogs.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Provided top-notch customer service to every customer and exceptional care to animals.
Kennel Attendant
VIPuppy spa
04.2019 - 10.2019
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
Family Babysitter
Self-employeed
06.2017 - 07.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Arranged transportation for school and activities, ensuring punctuality.
ASSISTANT TO DIRECTOR
Bridgewater Sports Arena (BSA)
08.2015 - 05.2019
- On/Off ice staff coordinator
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Contributed to the success of events by efficiently coordinating party activities and maintaining a fun atmosphere.
- Party hostess
- Served food and beverages efficiently while adhering to proper safety guidelines, contributing to an enjoyable dining experience for attendees.
- Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of departmental goals.
- Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Raritan Valley Community College
12.2024
High School Diploma -
Watchung Hills Regional High School
01.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Project planning
- Shift scheduling
- Conflict resolution
- Multitasking
- Positive attitude
- Attention to detail
- Excellent communication
- Organizational skills
- Good judgment
- Active listening
- Teamwork and collaboration
Certification
- Pet First Aid and CPR Certified
- Human First Aid and CPR Certified
Hobbies and Interests
- Working with any kind of animals
- Working with children and teaching them new things
- Babysitting my nephews, ages 1yr and 3yr
- Enjoying outdoor activities with friends and family
- Playing and watching sports, especially ice hockey
- Enjoying nature walks
Languages
English
Full Professional
Timeline
Manager
Camp Bow Wow Middlesex
10.2019 - Current
Kennel Attendant
VIPuppy spa
04.2019 - 10.2019
Family Babysitter
Self-employeed
06.2017 - 07.2019
ASSISTANT TO DIRECTOR
Bridgewater Sports Arena (BSA)
08.2015 - 05.2019
High School Diploma -
Watchung Hills Regional High School
- Pet First Aid and CPR Certified
- Human First Aid and CPR Certified
Raritan Valley Community College
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