Taylor Ramirez

Customer Sales and Profit

Establish, analyze, and follow up on sales & budget goals, reacting to business needs to come in line or beat budget, and LY.

• +2% to Budget ($10,151,900 vs $9,987,785)
• + 1% to LY ($10,151,900 vs $10,014,516)
• Currently running top volume store for Area 18 and Previously Area 19

Schedule to budgeted hours plan in line with sales budget and commercial activities

• Creates all schedules over the last 2 years to come in line with service levels and manager coverage, along with commercial activities and truck.
• SPH trending a 186 SPH flat to LY and inline with budget YTD
• Reacts on a daily level to based of SPH to the needs of the business

Drives customer service in all areas of the store, ensuring team initiates customer interactions, along with indirect customer service through store commerciality.

• CAT tool average 83% with a high of a 93% over the last the two years.
• NPS results averaging a 90% weekly.

Team and Development

Developing and growing the team along with creating a succession plan for each role over the last 2 years.

• Promoted 2 Part Time Sales advisors to Full time
• 2 Full time Sales Advisors promoted to Visual
• Helped fill and train COR role
• Developed Supervisor to acting DM creating a succession plan
• Supported surrounding stores with knowledgeable staff in order to create possible growth and pipe line for not only US0353 but surrounding areas
• Fills needs for hiring in a timely manner to not impact the bushiness
• 100% staffed going into the holidays

Leads team in an inspiring way promoting great retention rate through our culture

• #2 for best retention in area for 2024
• Erling Persson nominee for 2024
• Continued growth and promotion within the store

Strong collaboration with Area team and store leadership team including VMs

• Partnership with VMM to create 4 week plans and development for the team on a weekly level.
• Uses KPI to help department managers in making decisions and delegating the plans to 100% execution
• Communicates with Area team for feedback and support
• Walked two stores for season start to help grade CAT tool
• Supported and lead top volume Austin Store along with running top volume El Paso Store during transitional period, through delegation and planning

Customer Sales and Profit

Uses KPI's to identify department's strengths and identifying commercial opportunities to create plan and actions

• Plans out week based off results
• Delegates to team to ensure productivity and completion
• Follows up and gives feedback based off presentation guidelines

Creating the OMNI customer experience by VM/DM partnership to make sure department hits global guidelines daily

• Drives goals forwards from delivery to garment presentation utilizing all tools and technology provided such as truck planning and presentation guidelines.
• Reacts to business needs with sales tracker to come in line with SPH.
• Walks CAT tool in order to secure department.
• Oversaw largest share of bossiness 33% Ladies hitting over 100 Takt

Team and Development

Onboards, trains and develops future talent filling needs of the business in a planned time frame.

• Trained Department Managers for over four stores
• Trained Supervisors for 5 different store
• Opened and facilitated hiring and onboarding of a entire staff for a new store of 15 people
• Delivers dialogues to sales advisor and visuals
• Delivers straightforward feedback to help promote growth