Taylor Renck
Parker,CO
Summary
Dynamic leader with a proven track record at AdventHealth Castle Rock, adept in process improvement and relationship building. Excelled in enhancing team productivity and morale through effective mentorship and task delegation. Skilled in HIPAA guideline compliance and employee development, significantly improving operational efficiency and staff performance.
Overview
6
6
years of professional experience
Work History
Consumer Access Supervisor
AdventHealth Castle Rock
Castle Rock, CO
04.2024 - Current
- Works effectively in team environments to make the workplace more productive.
- Maintains rapport with ancillary departments.
- Manages time effectively to ensure tasks are completed on schedule, and deadlines are met.
- Provides mentorship, resolves issues, and ensures performance is reviewed according to policy by checking in with team members at a regular cadence.
- Responsible for the training and evaluation of 26 direct reports.
- Monitors the department's work for accuracy and workflow.
- Coordinates the orientation and training of new team members in the department.
- Performs interviewing and hiring to maintain the necessary level of staffing in the department.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Nursing Unit Secretary
AdventHealth Castle Rock
Castle Rock, CO
07.2021 - 04.2024
- Monitored office supplies inventory and placed orders when necessary.
- Provided support to nurses by delivering messages or supplies as needed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Input data into computer systems accurately and efficiently.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Checked medical charts for accuracy prior to discharge of patients from the hospital.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Answered phone calls from patients and other healthcare professionals in a polite and professional manner.
- Communicated with patients with compassion while keeping medical information private.
- Performed clerical duties such as filing, copying, scanning, and faxing documents.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Greeted visitors to the nursing unit in a friendly and helpful manner.
- Updated patient information in electronic health record system.
Assistant Store Manager
Starbucks
Las Cruces, NM
10.2020 - 07.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised cash handling processes to ensure accuracy of transactions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Trained new employees on store policies, procedures and customer service standards.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Shift Supervisor
Starbucks
Las Cruces, NM
08.2018 - 10.2020
- Trained new employees on company policies, operational procedures, and customer service standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored staff performance to ensure quality standards were met.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Identified needs of customers promptly and efficiently.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Bachelor of Science - Agricultural Business
New Mexico State University
Las Cruces, NM05-2016
Graduate Certificate - Business Management
Colorado State University
Fort Collins, COSkills
- Schedule development
- Process improvement
- Verbal and written communication
- Policy and procedure development
- Complex Problem-solving
- Task delegation
- Employee development
- Relationship building
- Adaptability
- Business development and planning
- Inventory control
- Conflict resolution
- Priority management
- Electronic medical records (EMR) systems
- HIPAA guideline compliance
Affiliations
- Member of Alpha Xi Delta Women's Fraternity
- Member of National Agri-Marketing Association
- Volunteered with NMSU Therapeutic Riding Association
Timeline
Consumer Access Supervisor
AdventHealth Castle Rock
04.2024 - Current
Nursing Unit Secretary
AdventHealth Castle Rock
07.2021 - 04.2024
Assistant Store Manager
Starbucks
10.2020 - 07.2021
Shift Supervisor
Starbucks
08.2018 - 10.2020
Bachelor of Science - Agricultural Business
New Mexico State University
Graduate Certificate - Business Management
Colorado State University
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