Taylor Resch
Lititz,PA
Summary
Proven leader in the hospitality and service industry, adept at boosting team efficiency and customer satisfaction at Kristen Knight Cleaning Services. Skilled in decision-making and excellent communication, I have successfully trained and mentored staff, ensuring high standards of cleanliness and service are met.
Overview
10
10
years of professional experience
Work History
Cleaning Operations Manager
Kristen Knight cleaning services
Manheim, Pennsylvania
08.2023 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Recruited and trained new employees to meet job requirements.
Shift Supervisor
Bombergers store
Lititz, Pennsylvania
05.2018 - 08.2023
- Upheld company standards and compliance requirements for operations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised team of 5 during daily shifts, ensuring efficient operation and customer satisfaction.
- Provided on-the-job training to new staff members.
- Completed opening and closing duties to facilitate business operations.
- Investigated accidents or incidents occurring during shift hours.
- Recruited, hired, and mentored new team members, working closely with human resources department.
Kitchen Manager
steps to success Inc
Leola, Pennsylvania
07.2014 - 05.2018
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw food preparation, production and presentation according to quality standards.
Education
High School Diploma -
Warwick High School
Lititz, PA06-2014
Skills
- Decision-making
- Teamwork and collaboration
- Excellent communication
- Dependable and responsible
- Time management
- Supply ordering
- Chemical handling
- Training and mentoring
- Staff scheduling
- Customer service
- Guest relations
- Task delegation
Timeline
Cleaning Operations Manager
Kristen Knight cleaning services
08.2023 - Current
Shift Supervisor
Bombergers store
05.2018 - 08.2023
Kitchen Manager
steps to success Inc
07.2014 - 05.2018
High School Diploma -
Warwick High School
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