Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Reyes Melendez

St. Cloud,FL

Summary

Driven customer support agent with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

2
2
years of professional experience

Work History

Customer Support

JetBlue
06.2021 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer inquiries and provided accurate information about flights, reservations, and delays via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Education

Associate of Arts - General Studies

Valencia College
Kissimmee, Florida
12.2020

Skills

  • Word Processing
  • Efficient Data Entry
  • Problem Resolution
  • Cultural Awareness
  • Calm and Professional Under Pressure
  • Call Volume and Quality Metrics
  • Typing Skills
  • Communication Skills

Timeline

Customer Support

JetBlue
06.2021 - Current

Associate of Arts - General Studies

Valencia College

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Taylor Reyes Melendez