Taylor Reyna
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Targeted Adult Case Manager
Peace River Center For Personal Development
Lakeland, FL
09.2021 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
Manager
Discount Uniform
Lakeland, FL
05.2019 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Purchased new products and oversaw inventory stocking and availability.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Negotiated contracts and closed sales with new and existing clients.
- Reconciled daily sales, returns and financial reports.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Prepared annual budgets with controls to prevent overages
Retail Specialist
Discount Uniform
Lakeland, FL
10.2018 - 05.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Processed accurate credit, debit, check and cash sales transactions for more than thirty customer orders per day
Lien Search Processor
Hometown Title Group
Plant City, FL
11.2016 - 05.2017
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Prepared property reports.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout the training process.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
Teaching Assistant
A+ Learning Center
Plant City, FL
04.2014 - 11.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Engaged with children on individual basis to build positive relationships and promote learning.
Before and After Care Teacher
Advantage Academy Of Hillsborough
Plant City, FL
09.2012 - 04.2014
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Education
Bachelor of Arts - Sociology
Saint Leo University
Saint Leo, FL12.2019
Some College (No Degree) - Social Work
Hillsborough Community College
Tampa, FLHigh School Diploma -
Plant City High School
Plant City, FL06.2011
Skills
- Policy Advising
- Support Group Organization
- Program Enrollments
- Crisis Resolution
- Progress Monitoring
- Case Planning and Management
- Worker Supervision
- Patient Record Reviews
- Social Research
- Mental Health Support
- Treatment Options
- Emotional Support
Certification
- Certified Behavioral Health Case Manager
Timeline
Targeted Adult Case Manager
Peace River Center For Personal Development
09.2021 - Current
Manager
Discount Uniform
05.2019 - 07.2020
Retail Specialist
Discount Uniform
10.2018 - 05.2019
Lien Search Processor
Hometown Title Group
11.2016 - 05.2017
Teaching Assistant
A+ Learning Center
04.2014 - 11.2016
Before and After Care Teacher
Advantage Academy Of Hillsborough
09.2012 - 04.2014
Bachelor of Arts - Sociology
Saint Leo University
Some College (No Degree) - Social Work
Hillsborough Community College
High School Diploma -
Plant City High School
- Certified Behavioral Health Case Manager
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