Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Reynolds

Lithonia,GA

Summary

Energetic and compassionate professional with a strong background in customer service, hospitality, and operations. Proven ability to remain calm under pressure, resolve conflicts efficiently, and provide exceptional support in fast-paced, service-focused environments. Dedicated to ensuring passenger comfort, safety, and satisfaction. Adaptable team player with excellent communication, and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Kitchen Assistant

Oak Grove United Methodist Church
Decatur, GA
12.2023 - Current
  • Assisted in preparing and serving meals for large community gatherings, often serving over 100 guests per event.
  • Maintained a clean, organized kitchen environment by following safety and sanitation protocols.
  • Unloaded and organized food and supply deliveries to ensure efficient meal prep and service.
  • Collaborated with team members to support seamless food service operations during high-volume events.

Office Manager

Tri-Cities Funeral Home
Lithonia, GA
01.2021 - Current
  • Maintained a compassionate and composed demeanor while working with grieving families, ensuring discretion, empathy, and professionalism.
  • Led day-to-day operations, coordinated team schedules, and served as a key liaison between staff and leadership.
  • Managed sensitive information with the highest level of confidentiality.
  • Handled guest inquiries and provided consistent, quality service in emotionally demanding situations.
  • Maintained a calm presence under pressure, and handled difficult conversations with care and efficiency.

Customer Service Representative (Remote)

Luxury Cart Rentals Of Destin
Miramar Beach, FL
02.2022 - 12.2023
  • Delivered personalized service and resolved issues promptly in a remote, fast-paced environment.
  • Guided customers through online bookings and inquiries, enhancing overall user experience.
  • Maintained product knowledge and provided recommendations tailored to individual needs.

Education

Associate of Applied Science -

Gupton Jones College of Funeral Service
Decatur, GA
11.2023

High School Diploma -

Shiloh High School
Snellville, GA
05.2017

Skills

  • Exceptional customer service
  • Conflict resolution and de-escalation
  • Crisis and emergency response awareness
  • Communication and interpersonal skills
  • Multitasking in fast-paced settings
  • Attention to detail and professional appearance
  • Scheduling and operational support
  • Cultural sensitivity and diversity awareness

Timeline

Kitchen Assistant

Oak Grove United Methodist Church
12.2023 - Current

Customer Service Representative (Remote)

Luxury Cart Rentals Of Destin
02.2022 - 12.2023

Office Manager

Tri-Cities Funeral Home
01.2021 - Current

Associate of Applied Science -

Gupton Jones College of Funeral Service

High School Diploma -

Shiloh High School

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