Taylor Reynolds
Columbus,OH
Summary
Experienced professional with strong focus on global coordination, intercultural relationship building and communication, and achieving results. Skilled in project management, account management, innovation, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
14
14
years of professional experience
Work History
Senior OISP Coordinator
Franklin University, Office of International Students and Programs
01.2022 - Current
- Responsible for building relationships with international students both domestically and internationally to market and grow Franklin University programs
- Aid in the development and maintenance of both new and existing global partnerships by managing Global Programs in Oman, Trinidad & Tobago, South Korea, and Poland
- Served as point of escalation to troubleshoot and solve complex immigration issues across our diverse student population
- Managed eligibility and authenticity of immigration documentation and records in SEVIS
- Manage accounts for our global partnerships, including finalizing enrollment, graduation related tasks, and troubleshooting for our partnership programs
- Participates in all recruitment activities for incoming student population
- Conduct review & resolution of reports
- Maintains DSO status in SEVIS
- Proposed and implemented constant improvements to student experience and process
- Created, planned and executed events and activities for international students, driving seamless coordination of logistics, vendors, and schedules across multiple departments of the University.
- Coordinated international student orientation and graduation programs, enhancing acclimation and engagement for new arrivals and graduates
- Managed communication between international students and academic departments, ensuring timely resolution of inquiries.
- Developed and implemented workshops on cultural adjustment for both students and staff, improving support for diverse student populations across the University
- Mentored junior staff in program execution and student services, elevating team performance and collaboration.
- Collaborated with department heads to develop strategic plans aligning with overall University or Global Partner based objectives, fostering a unified approach toward shared goals.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Contributed to continuous improvement of the international department by regularly providing research based presentations to the team on a variety of topics related to ongoing projects and concerns
Global Admissions Outreach Coordinator
Franklin University
06.2018 - 01.2022
- Responsible for developing efficient global partner liaison relationships to increase growth in programs and participation. Managed all aspects of account management for global students and global visitors.
- Conducted appointments with potential students (non-US based), interested in continuing education at Franklin University
- Reviewed international documents for eligibility and authenticity
- Managed academic enrollment for our global partnerships
- Maintained relationships with global program liaisons to resolve student and program issues
- Utilized immigration knowledge and experience to advise US-based international students on F1 visa process and status
- Managed outreach and admissions for a defined group of international students to focus on growth and retention
- Participated in all recruitment activities
- Conducted review & resolution of reports
- Maintained DSO status in SEVIS
- Managed graduation-related queries and shipment of graduation materials for all global partnerships
- Coordinated MBA Capstone visits: including daily event logistics., accommodation, and various troubleshooting in the US while students and staff visited from Poland
Peace Corps Volunteer, Ukraine
Peace Corps Of The United States
03.2017 - 05.2018
- Primarily worked in Ukrainian school with children aged 7-19
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed across cultures
- Hosted various English clubs, health clubs, and community theater
- Worked with school based team to improve student experience and implement goals identified during training
- Planned and implemented cross-cultural events to foster relationships
- Coordinated community outreach programs to engage volunteers and promote local initiatives.
- Participated in workshops that equipped volunteers with essential skills for community service projects.
- Committed to learning and communicating in local language
Administrative Assistant
Imagine Schools, Columbus, OH
07.2016 - 03.2017
- Managed the front office and served as the first point of contact at Imagine Schools-Harrisburg Pike
- Completed enrollment of our students and maintained student records.
- Handled all general office tasks, independently completing basic and routine clerical and secretarial work.
- Updated office calendar with new meetings, events, and appointments to avoid overbooking.
- Streamlined communication processes between departments, enhancing collaboration among staff members.
- Assisted in onboarding new employees by coordinating training sessions and preparing orientation materials.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Student Assistant
Office of International Affairs, The Ohio State University
08.2012 - 05.2014
- Served as a Student Assistant in the Center for Slavic and East European Studies
- Maintained online database for CSEES event tracking
- Implemented filing system improvements, resulting in streamlined access to records and information retrieval.
- Maintained accurate databases, contributing to data integrity and supporting reporting functions.
- Supported event planning logistics, coordinating resources and schedules for successful execution. Worked as a Student Assistant during all Center events
Orientation Housing Assistant
Orientation Housing OSU
06.2011 - 08.2012
- Helped guests become acquainted with facilities through guided tours of buildings, grounds, and other places of interest on campus.
- Encouraged students to get involved in campus life and volunteer activities.
- Served as a resource, role model, and leader to new university students.
- Coordinated housing assignments and ensured timely communication with residents regarding their accommodation status.
- Monitored and maintained accurate records of housing applications and resident information using database systems.
- Assisted in developing orientation programs to facilitate smooth transitions for new residents into university housing for incoming students.
- Trained new staff on operational procedures, enhancing team efficiency and service quality within the housing department.
- Analyzed resident feedback to identify areas for improvement in housing services, leading to enhanced resident satisfaction initiatives.
- Led workshops focused on community living standards and fostering a positive living environment among diverse student populations for students and their families attending orientation.
Education
Master of Arts - Slavic and East European Studies
The Ohio State University
Columbus, OH05.2016
Bachelor of Arts - International Studies and Russian Language
The Ohio State University
Columbus, OH05.2014
Skills
- Intercultural communication
- Analytical thinking
- Training and Mentoring
- Coordination
- Language Skills
- Problem-solving
LANGUAGE
Russian
Limited Working
Ukrainian
Limited Working
FLAS Fellowship
Russian: St. Petersburg, 2015
Timeline
Senior OISP Coordinator
Franklin University, Office of International Students and Programs
01.2022 - Current
Global Admissions Outreach Coordinator
Franklin University
06.2018 - 01.2022
Peace Corps Volunteer, Ukraine
Peace Corps Of The United States
03.2017 - 05.2018
Administrative Assistant
Imagine Schools, Columbus, OH
07.2016 - 03.2017
Student Assistant
Office of International Affairs, The Ohio State University
08.2012 - 05.2014
Orientation Housing Assistant
Orientation Housing OSU
06.2011 - 08.2012
Bachelor of Arts - International Studies and Russian Language
The Ohio State University
Master of Arts - Slavic and East European Studies
The Ohio State University
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