Taylor Richardson
Sugar Land,TX
Summary
Seasoned professional with a robust background in clerical and customer service roles, notably at Fort Bend County. Excelled in document management, critical thinking, and team building, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office and adept at fostering positive client interactions, consistently achieving high satisfaction ratings.
Overview
7
7
years of professional experience
Work History
Deputy County Clerk
Fort Bend County
Richmond, TX
10.2024 - Current
- Responsible for document management activities, including preparing, scanning, filing, processing, issuing, and returning records/vital documents to the filer.
- Professionally assist customers and provide information or guidance by reviewing and processing requests in person, over the telephone, through electronic transmissions and through the mail.
- Inputs and indexes data into the computer from recorded documents.
- Maintains knowledge of processes and statues.
- Determines the appropriate release of confidential records to qualified applicants, and maintains the security and confidentiality of documents and data.
- Determines and calculates appropriate fees based upon established parameters; collects fees, acts as cashier and makes change. Responsible for reconciling and balancing cash drawers and is held personally accountable for shortages.
- Participates in activities and duties related to emergency management during a local state of disaster, as directed by appropriate county managers.
Department Coordinator
Fort Bend County Tax Office
Richmond, TX
03.2023 - 10.2024
- Guided employees in handling difficult or complex problems.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Clerk Specialist
Fort Bend County
Richmond, USA
11.2022 - 03.2023
- Balances daily deposits; provides accounting department with back-up documentation by comparing balances to system-generated reports
- Prepares correspondence to tax payers regarding tax payments and changes to their accounts
- Provides assistance to the public and department employees
- Acts as a liaison to tax agents, and mortgage and title companies
- Calculates and prepares quarterly tax payment agreements for taxpayer's signature; monitors payments on quarterly payment agreements for taxpayers over sixty-five
- Sorts, opens, and distributes incoming mail and organizes payment posting and runs a calculation for tracking purposes
- Trains new employees
- Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Verified completeness of provided details when processing Title Transfer applications
- Professionally negotiated and dealt with taxpayers in confrontational situations
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Clerk
Fort Bend County
Richmond, USA
11.2020 - 11.2022
Receptionist
AccessHealth
Richmond, USA
09.2018 - 11.2020
Cashier/Sales Associate
Sodexo
Dallas, USA
08.2017 - 08.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
- Connected with customers to support positive transaction experiences and address service concerns
- Operated POS terminals and cash drawer balancing
- Processed credit card and debit payments, providing accurate charges and credits
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
High School Diploma -
Kempner High School
Sugar Land, TXBusiness Administration -
Dallas Baptist University
Dallas, TXSkills
- Communications
- Critical Thinking
- Word Processing
- Clerical Experience
- Time Management
- Front Desk
- Multi-Line Phone System
- Receptionist
- Training & Development
- Team Building
- Microsoft Excel
- Inventory
- Customer Service
- Microsoft Office
Timeline
Deputy County Clerk
Fort Bend County
10.2024 - Current
Department Coordinator
Fort Bend County Tax Office
03.2023 - 10.2024
Clerk Specialist
Fort Bend County
11.2022 - 03.2023
Clerk
Fort Bend County
11.2020 - 11.2022
Receptionist
AccessHealth
09.2018 - 11.2020
Cashier/Sales Associate
Sodexo
08.2017 - 08.2018
High School Diploma -
Kempner High School
Business Administration -
Dallas Baptist University