Taylor Riches
Washington,Utah
Summary
Dynamic professional with a proven track record in mentorship and management, honed as a missionary for The Church Of Jesus Christ Of Latter-day Saints. Recognized for expertise in communication and conflict resolution, I excel in leadership and driving results. Committed to delivering exceptional service across all fields of customer service.
Overview
6
6
years of professional experience
Work History
Missionary
The Church Of Jesus Christ Of Latter-day Saints
Mesa, AZ
08.2023 - 08.2025
- Led and supervised a team of 6–12 missionaries as District Leader for 12 months, providing weekly training, conducting performance reviews, and ensuring the well-being and effectiveness of team members.
- Trained and mentored seven new missionaries, providing one-on-one coaching, modeling best practices, and facilitating their adjustment to demanding schedules, expectations, and responsibilities.
- Conducted weekly training meetings and workshops to teach communication, goal-setting, conflict resolution, and time management skills.
- Planned and executed community outreach initiatives, averaging over 60 hours per week of direct public engagement, teaching, and service.
- Managed scheduling, reporting, and data tracking to monitor outreach success and individual progress against weekly goals.
- Delivered over 500 presentations and lessons to individuals and groups in diverse cultural and socioeconomic settings, developing strong public speaking and interpersonal skills.
- Collaborated with local community leaders and volunteers to organize service projects, and strengthen local engagement.
- Demonstrated adaptability and resilience by living in unfamiliar environments, and navigating complex interpersonal and logistical challenges daily.
- Practiced strict time and task management to meet daily, weekly, and monthly objectives, with minimal supervision.
- Mission President and Wife: Dave Stapleton - 509-554-9376; dlstapleton44@gmail.com. Barbara Stapleton - 509-378-6884; Bstapleton5967@gmail.com.
Guest Services Supervisor
Megaplex Theatres
St. George, Utah
06.2023 - 08.2023
- Leader in guest services, lobby cleanliness, theatre maintenance, guiding guests through technology systems, etc.
- Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Greeted customers and provided them with information about movie showtimes.
- Managed cash and credit transactions and balanced registers after shifts.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Received a company-wide award from Larry H. Miller for being an outstanding employee.
- Manager: Lance Hardy - lance.hardy@megaplextheatres.com
Ticket Taker
Crimson Cliffs High School
St George, Utah
09.2019 - 05.2023
- Remained professional while interacting with customers in a courteous manner.
- Communicated effectively with management staff regarding any issues that arose during shift hours.
- Answered customer inquiries regarding event and venue policies, procedures, and regulations.
- Managed cash drawer; collected payment from customers for admission fees and other items purchased at the venue.
- Provided directions to guests throughout the facility.
- Assisted in resolving customer complaints or conflicts as needed.
- Greeted and assisted customers to foster positive experiences.
- Manager - Courtney Pierce - courtney.pearce@washk12.org
Team Member
Yeti Shaved Ice
St. George, Utah
05.2022 - 07.2022
- In charge of the organization of funds, interactions with customers, janitorial duties, and general management/upkeep.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
- Manager: Mike, 435-215-3070.
Education
High School Diploma -
Crimson Cliffs High School
St. George, Utah05.2023
Skills
- Team leadership
- Public speaking
- Community outreach
- Conflict resolution
- Customer experience
- Mentoring others
- Reliability
- Cash handling
- Problem solving
- Check-in procedures
References
References available upon request.
Timeline
Missionary
The Church Of Jesus Christ Of Latter-day Saints
08.2023 - 08.2025
Guest Services Supervisor
Megaplex Theatres
06.2023 - 08.2023
Team Member
Yeti Shaved Ice
05.2022 - 07.2022
Ticket Taker
Crimson Cliffs High School
09.2019 - 05.2023
High School Diploma -
Crimson Cliffs High School
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