Taylor Riley
Chandler,AZ
Summary
Skilled Line Service Technician with hands-on experience in aircraft fueling, hangar maintenance, and customer service. Strengths include broad knowledge of airport safety procedures, strong mechanical aptitude, and ability to work in all weather conditions. Previous roles involved ensuring smooth operations at busy airports, displaying critical thinking skills under pressure, and contributing significantly to team success.
Overview
7
7
years of professional experience
Work History
Line Service Technician
Cutter Aviation
Phoenix, Arizona
10.2022 - Current
- Performed aircraft maintenance, refueling, storage, and ground support.
- Maintained clear walkways and physical space to improve passenger and employee safety.
- Loaded, stowed and unloaded baggage or cargo for crew or passengers.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Provided exceptional customer service to patrons in line service operations.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Refueled aircraft using hoses connected to fuel trucks.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Pet Care Associate
PetSmart
Chandler, Arizona
10.2017 - 10.2021
- Administered medications to animals.
- Provided excellent customer service to all pet owners.
- Maintained cleanliness of facility by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Lowe's
Chandler, Arizona
12.2020 - 10.2022
- Updated system with order specifics and customer details, preferences, and billing information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Promoted available products and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Aircraft Maintenance Program - Aircraft Maintenance
West-MEC
Glendale, AZ12-2024
Skills
- Basic aircraft mechanics
- Aviation communication protocols
- Airport safety regulations
- Ramp safety awareness
- Fire prevention techniques
- Aircraft marshalling
- Airframe Rating
Timeline
Line Service Technician
Cutter Aviation
10.2022 - Current
Customer Service Representative
Lowe's
12.2020 - 10.2022
Pet Care Associate
PetSmart
10.2017 - 10.2021
Aircraft Maintenance Program - Aircraft Maintenance
West-MEC
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