Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Riley

Summary

Customer service representative with 9 years of expertise in enhancing customer interactions through advanced CRM software and efficient schedule coordination. Demonstrates a strong orientation towards customer service and excels in resolving complaints and managing confidential documents. Passionate about leveraging team collaboration and public speaking skills to drive organizational success and foster positive client relationships.

Overview

9
9
years of professional experience

Work History

Insurance Resolution Representative

Omni Interactions
11.2021 - Current
  • Optimized patient data management systems, significantly reducing errors and improving accuracy in billing and collection reports
  • Partnered with cross-functional teams to address patient concerns, fostering positive relationships and ensuring high-quality customer service
  • Analyzed complex insurance issues, developing innovative solutions to streamline third-party billing processes and enhance prescription medication dispensing efficiency
  • Worked productively in fast-moving work environment to process large volumes of claims.

Administrative Assistant

Angels In Motion Learning Center
07.2017 - 09.2024
  • Managed document processes, boosting retrieval speed and ensuring confidentiality compliance
  • Applied advanced Excel techniques, improving data entry and increasing productivity
  • Optimized document management protocols, enhancing retrieval efficiency and ensuring strict confidentiality compliance
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

G-Team Editor

Nexrep
09.2019 - 02.2022
  • Maintained comprehensive knowledge of Glossier products, including intricate details on packaging and ingredients, ensuring accurate information delivery
  • Streamline email/chat support processes, reducing response times and enhancing customer loyalty for Glossier digital communication channels (email and chat)
  • Collaborated with cross-functional teams to provide comprehensive customer support, leading to improved client retention rates.
  • Provided top-notch customer support by addressing inquiries, troubleshooting issues, and escalating complex cases as needed.

Modeling Instructor

Barbizon Modeling and Acting Schools
10.2015 - 12.2017
  • Fostered a dynamic learning atmosphere, tailoring teaching methods to individual student needs and enhancing their modeling skills and confidence
  • Developed and implemented customized curricula, resulting in improved student performance and increased enrollment in advanced courses
  • Mentored aspiring models, providing guidance on portfolio development, audition preparation, and industry networking strategies
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Education

Bachelor of Arts - Mass Media Arts

Clark Atlanta University
Atlanta, GA
05-2017

Skills

  • Schedule coordination
  • Confidential document control
  • Customer Support
  • Complaint resolution
  • CRM Software
  • Time management
  • Team collaboration
  • Data entry proficiency
  • Customer relations

Timeline

Insurance Resolution Representative

Omni Interactions
11.2021 - Current

G-Team Editor

Nexrep
09.2019 - 02.2022

Administrative Assistant

Angels In Motion Learning Center
07.2017 - 09.2024

Modeling Instructor

Barbizon Modeling and Acting Schools
10.2015 - 12.2017

Bachelor of Arts - Mass Media Arts

Clark Atlanta University
Taylor Riley