Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Ritchie

Katy,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
08.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

BBA - Marketing

Texas Woman's University
Denton, TX
08.2024

High School Diploma -

Katy High School
Katy, TX
05.2016

Skills

  • Product Knowledge
  • Complaint Resolution
  • Account Updating
  • Information Security
  • Customer Relations
  • Documentation
  • Service Upselling
  • Client Relations
  • Customer Service
  • Critical Thinking
  • Money Handling Abilities
  • Prioritization

Certification

  • Master Digital Marketing, LinkedIn - July 2023
  • Marketing Analytics: Presenting Digital Marketing Data, LinkedIn- December 2023
  • Market Research: B2B, LinkedIn- November 2023
  • Advanced Product Marketing, LinkedIn- October 2023
  • Market Research: Qualitative, LinkedIn- October 2023
  • Market Research Foundations, LinkedIn- September 2023

Timeline

Customer Service Representative

Walmart
08.2016 - Current

BBA - Marketing

Texas Woman's University

High School Diploma -

Katy High School

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Taylor Ritchie