Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Ritchie

Spring Hill,FL

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven ability to build strong relationships and resolve complex issues efficiently. Skilled in schedule management and maintaining high standards of service, consistently enhancing customer satisfaction and team performance in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Driver

Fosters Cremation
Spring Hill, FL
08.2024 - Current
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Adhered to company policies and procedures related to safety and security standards.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Line Cook

Up 4 Breakfast
Spring Hill, FL
07.2023 - 08.2024
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

Low Voltage Technician

Outsourcethis
Tampa , FL
02.2022 - 07.2023
  • Configured network switches, routers and wireless access points.
  • Adhered strictly to safety regulations when working around hazardous materials.
  • Inspected equipment for signs of wear or damage before performing maintenance services.
  • Assisted in training junior technicians on proper methods for installing low voltage equipment.
  • Resolved complex technical issues with minimal supervision from senior technicians.
  • Conducted site surveys to determine customer requirements.
  • Completed daily reports on tasks performed during service visits.
  • Maintained accurate records of all maintenance activities performed at each job site.
  • Provided technical support to customers regarding their low voltage systems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

New York State of Health
Albany , NY
07.2018 - 02.2020
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided guidance on the selection of health insurance plans.
  • Managed benefits programs such as health insurance plans, retirement accounts.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Ensured compliance with all applicable federal and state laws governing health insurance plans.
  • Developed and implemented health insurance plans for clients in accordance with their needs.
  • Documented all interactions related to health insurance claims processing in a secure system.
  • Assisted with open enrollment of health insurance plans, retirement plans, and other voluntary benefits.
  • Informed patients of any changes in their health insurance coverage or benefits.

Restaurant Team Member/Supervisor

Burger 21
Latham , NY
05.2016 - 09.2018
  • Cleaned cooking equipment after use according to safety protocols.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Provided quality customer service with a friendly attitude.
  • Delivered food to tables in a timely manner.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Processed payments accurately and efficiently using POS system.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Trained new team members on restaurant policies and procedures.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Greeted customers and provided menus.
  • Provided exceptional service to high volume of daily customers.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.

Shift Manager/Key Holder

Stewart's Shops
Voorheesville , NY
11.2014 - 07.2018
  • Maintained detailed records of employee performance reviews and disciplinary actions taken.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
  • Managed daily operations including scheduling, staffing, budgeting.
  • Coordinated with external vendors for delivery scheduling.
  • Managed staff scheduling and training for new hires.
  • Assisted with setting up displays at retail outlets as required.
  • Ordered, received and stocked supplies and retail products.
  • Conducted surveillance of retail stores to identify and apprehend shoplifters.
  • Developed best practices for managing a successful retail store environment.
  • Provided customer service and sales support in a retail environment.
  • Trained, supervised, and evaluated retail staff performance.
  • Monitored daily operations of the retail store including staffing schedules.

Education

High School Diploma -

East Lake High School
Palm Harbor, FL
06-2011

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Relationship building
  • Schedule management
  • Friendly and outgoing
  • Verbal and written communication
  • Attention to detail
  • Punctual and reliable
  • Multitasking Abilities
  • Leadership
  • Calm under pressure

Timeline

Driver

Fosters Cremation
08.2024 - Current

Line Cook

Up 4 Breakfast
07.2023 - 08.2024

Low Voltage Technician

Outsourcethis
02.2022 - 07.2023

Customer Service Representative

New York State of Health
07.2018 - 02.2020

Restaurant Team Member/Supervisor

Burger 21
05.2016 - 09.2018

Shift Manager/Key Holder

Stewart's Shops
11.2014 - 07.2018

High School Diploma -

East Lake High School

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