Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Ritchie

Spring Hill,FL

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven ability to build strong relationships and resolve complex issues efficiently. Skilled in schedule management and maintaining high standards of service, consistently enhancing customer satisfaction and team performance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Driver

Fosters Cremation
08.2024 - Current
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Adhered to company policies and procedures related to safety and security standards.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Line Cook

Up 4 Breakfast
07.2023 - 08.2024
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

Low Voltage Technician

Outsourcethis
02.2022 - 07.2023
  • Configured network switches, routers and wireless access points.
  • Adhered strictly to safety regulations when working around hazardous materials.
  • Inspected equipment for signs of wear or damage before performing maintenance services.
  • Assisted in training junior technicians on proper methods for installing low voltage equipment.
  • Resolved complex technical issues with minimal supervision from senior technicians.
  • Conducted site surveys to determine customer requirements.
  • Completed daily reports on tasks performed during service visits.
  • Maintained accurate records of all maintenance activities performed at each job site.
  • Provided technical support to customers regarding their low voltage systems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

New York State of Health
07.2018 - 02.2022
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided guidance on the selection of health insurance plans.
  • Managed benefits programs such as health insurance plans, retirement accounts.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Ensured compliance with all applicable federal and state laws governing health insurance plans.
  • Developed and implemented health insurance plans for clients in accordance with their needs.
  • Documented all interactions related to health insurance claims processing in a secure system.
  • Assisted with open enrollment of health insurance plans, retirement plans, and other voluntary benefits.
  • Informed patients of any changes in their health insurance coverage or benefits.

Education

High School Diploma -

East Lake High School
06-2011

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Relationship building
  • Schedule management
  • Friendly and outgoing
  • Verbal and written communication
  • Attention to detail
  • Punctual and reliable
  • Multitasking Abilities
  • Leadership
  • Calm under pressure

Timeline

Driver

Fosters Cremation
08.2024 - Current

Line Cook

Up 4 Breakfast
07.2023 - 08.2024

Low Voltage Technician

Outsourcethis
02.2022 - 07.2023

Customer Service Representative

New York State of Health
07.2018 - 02.2022

High School Diploma -

East Lake High School

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Taylor Ritchie