Taylor Roberts

Produced over six figures (and growing) in revenue for two high-grossing nightlife venues and part of a hotel through booking of events, hotel rooms and bottle service reservation sales. Created content and social media campaigns that grew client base and continues to maximize revenue gains and profitability of each venue. Greeting and working closely in a fast-paced environment tending to needs of clients and high-profile celebrities as well as their security

• Increased revenue by implementing new ideas that resulted in full occupancy 5 days per week.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using SEVENROOMS.
• Remained available 18 hours daily to respond to guest needs, complaints or inquiries.
• Greeted and assisted average of 400-700 guests every day and gathered information about each reservation.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Planned and instituted social media marketing plan for both venues, Breakroom 86 and Kiss Kiss Bang Bang.
• Collaborated with upper management to coordinate solutions and retain guest satisfaction.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Hired and trained new employees, demonstrating best methods for serving clients and guests as well as in resolving issues arising during shifts.
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Participated in financial activities such as setting room rates.

Manage multiple writing projects from concept to completion. Constantly challenge the status quo and provide recommendations and ideas that enhanced communications objectives and content strategies.

• Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
• Customized brand message to reach and capture target audience interest and drive engagement.
• Wrote social media outreach posts on both informational and promotional topics.
• Created high-impact messaging for marketing media, contributing to increases in revenues and market share.
• Prepared content for websites, blogs and social media accounts, in industries ranging from (but not limited to) music industry, dermatology, fitness, hospitality, fashion, etc.

Set achievable goals and operation improvement strategies that grew client base and maximize revenue gains and profitability. Proactively identify customers' needs and provide service options that met clients' requirements and expectations.

• Successfully managed a client list of 400+ attorneys nationwide and drove operational excellence that improved customer service delivery and overall revenue growth.
• Minimized competitive threat and fostered robust customer relations with existing and potential clients, and maximized sales and customer satisfaction.
• Collected confidential financial information from clients to construct comprehensive financial plans.
• Established positive working relationships at all levels of the organization, and maintained accurate client files, company records and documentation.